Carla Thomas Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Supported and steered the customer reference programme as per company’s mission, purpose, and core values through development of processes and procedures and other strategic drivers. Facilitated customer reference activity through the design of programmes that provided support to share their stories while enabling them to remain focused on their organisational strategic initiatives.Highlights:o Designed and implemented reference programme strategy and client engagement… Show more Supported and steered the customer reference programme as per company’s mission, purpose, and core values through development of processes and procedures and other strategic drivers. Facilitated customer reference activity through the design of programmes that provided support to share their stories while enabling them to remain focused on their organisational strategic initiatives.Highlights:o Designed and implemented reference programme strategy and client engagement framework.o Introduced client advocacy programme focused on the voice of individual customer advocates, supporting and showcasing their transformation journey. o Sourced and managed local and global customer reference requests including reference visits and calls as part of the sales cycle for both tenders and post sales.o On-boarded 21 client organisations across UK, Ireland and Spain into the reference programme over 4 years.o Secured C-level and clinical client presenters for industry tradeshows and events e.g., eHealth Week, Health and Care, EHI Live and Cerner’s European Collaboration Forumo Improved client experience by bringing client stories to life, identifying their achievements and increasing industry visibility through delivery of events, conferences and trade shows.o Cerner Health Conference, Kansas City (annually): Project managed the registration process for 500+ global clients and prospects for the event. Managed rooming lists through CVENT. Worked with travel partner to ensure travel arrangements for 200+ European clients were booked within a 10 day window. Produced weekly reports on registration across all global regions for exec stakeholders and internal teams.o Led and executed project to deliver events at 3 client sites in Australia for over 300 clients as part of their annual regional user group (RUG) meeting; worked with clients to define agenda that delivered key objectives. Show less

London

Aimed at establishing vision, project objectives and event strategies to deliver large-scale in-house events and off-site events for clients, I led and facilitated cross-functional collaborations with stakeholders and executives to ensure successful delivery. I was an advisor to account managers on strategic direction and providing healthcare expertise to ensure prepared briefings were in alignment with project objectives, client expectations, Cerner standards and industry… Show more Aimed at establishing vision, project objectives and event strategies to deliver large-scale in-house events and off-site events for clients, I led and facilitated cross-functional collaborations with stakeholders and executives to ensure successful delivery. I was an advisor to account managers on strategic direction and providing healthcare expertise to ensure prepared briefings were in alignment with project objectives, client expectations, Cerner standards and industry guidelines.Highlights:o Led strategy to execution of the annual 4-day European Collaboration Forum at our London offices with a pan-European team; worked closely with leadership, internal teams and external partners for content creation and event support. o Program managed global marketing teams to coordinate 500+ global clients and prospective clients’ attendance to Cerner’s annual conference in Kansas City, USA; worked closely with Kansas City based teams to create local event schedules; establish booking procedures with travel partners to streamline processes for quicker bookings.o Created best practices for client engagement, reporting and related deliverables; ensuring best practices and lessons learnt were incorporated clearly into future event planning.o Spearheaded cross-functional collaborations with stakeholders and executives to establish vision, project objectives and event strategies to deliver large-scale in-house events and off-site evening events for clients.o Created best practices for client engagement, reporting and related deliverables; ensuring best practices and lessons learnt were incorporated clearly into future events.o Executed speaker preparation for events and conferences to ensure key messages were covered in their presentations. Show less

Managed and coordinated daily operations and client events in the newly created Collaboration Centre as a key driver for business development.o Established processes and policies for a new Collaboration Centre including administrative support, facility management, third party supplier management, formalised agendas and the implementation of a CRM across all managed events to aid reporting on activity and usage to ensure a consistent experience and the execution of 50+ briefings a month… Show more Managed and coordinated daily operations and client events in the newly created Collaboration Centre as a key driver for business development.o Established processes and policies for a new Collaboration Centre including administrative support, facility management, third party supplier management, formalised agendas and the implementation of a CRM across all managed events to aid reporting on activity and usage to ensure a consistent experience and the execution of 50+ briefings a month. o Produced in-depth activity reports for leadership stakeholders to further understand activity levels utilised during client briefings and to ensure that all client objectives and expectations were continually met and exceeded.o Planned and delivered a high number of large and high profile events simultaneously on a weekly basis in support of the business engagement strategy.o Cerner Health Conference, Kansas City - 5-day event (annually): Organised UK and Ireland client attendance to company’s annual international conference in Kansas City and visits to other clients across the US, including transportation arrangements and personalised itineraries for more than 40 attendees in year 1, whilst providing individual customer care to improve their experience.o First Hand Foundation Ball (annually): Raised over £3,000 for Cerner’s charitable foundation through ticket sales. Responsible for venue and catering selection, contract negotiation with all vendors as well as marketing of the event and selling tickets. Show less

London, United Kingdom

Led a team of 6 solution delivery consultants to develop and provide bespoke solutions in alignment with clients’ specifications, ensured delivery of the Patient Administration Systems (PAS) in accordance with project timelines while guaranteeing SLAs were met.Highlights:• Developed and rolled out a training programme for solution delivery consultants aimed at increasing delivered solutions’ success and enhancing client satisfaction via effective client support, and solution… Show more Led a team of 6 solution delivery consultants to develop and provide bespoke solutions in alignment with clients’ specifications, ensured delivery of the Patient Administration Systems (PAS) in accordance with project timelines while guaranteeing SLAs were met.Highlights:• Developed and rolled out a training programme for solution delivery consultants aimed at increasing delivered solutions’ success and enhancing client satisfaction via effective client support, and solution monitoring processes• Essential role during NHS solution implementation projects with expertise exhibited via the establishment of clear and defined milestones, fulfilling resource demands, and delegating areas of responsibility seamlessly• Cultivated and strengthened client relationships by providing regular project updates, resolving escalated issues promptly, providing engagement support, and ensuring timely completion of projects while maintaining quality Show less

- Responsible for design and configuration of the Carecast software as part of the National Programme for IT (NPfIT) Best Practice Process Design for the maternity work stream - Translated business and functional requirements into software configuration specifications- Liaised with the NHS and Connecting for Health to ensure best practice compliance throughout the maternity module

London, United Kingdom

- Implemented Patient Administration Systems and clinical applications, from the procurement phase through to configuration, go-live and support at over 10 Healthcare organisations- Translated client business and functional requirements into software configuration specifications. Configured and tested as detailed in client specifications.- Secured new business with NHS Trusts through sales presentations - Created and delivered comprehensive training program for healthcare… Show more - Implemented Patient Administration Systems and clinical applications, from the procurement phase through to configuration, go-live and support at over 10 Healthcare organisations- Translated client business and functional requirements into software configuration specifications. Configured and tested as detailed in client specifications.- Secured new business with NHS Trusts through sales presentations - Created and delivered comprehensive training program for healthcare professionals- Managed the support desk and ensured no issue exceeded their SLA while also ensuring tickets were resolved quickly and correctly and with less than 10% reopen rate. Show less