• Integrated and rigorously tested Webex and Zoom APIs for a large-scale event management application, enhancing real-time data exchange and user interaction capabilities. • Collaborated with a cross-functional team to gather requirements and plan sprints, leading to a 20% increase in development efficiency through effective Scrum meeting management. • Successfully managed the migration from Webex XML to REST APIs and transitioned Webex Events to Webinars, boosting system… Show more • Integrated and rigorously tested Webex and Zoom APIs for a large-scale event management application, enhancing real-time data exchange and user interaction capabilities. • Collaborated with a cross-functional team to gather requirements and plan sprints, leading to a 20% increase in development efficiency through effective Scrum meeting management. • Successfully managed the migration from Webex XML to REST APIs and transitioned Webex Events to Webinars, boosting system reliability and adding Sli.do and other integrated applications • Translated complex business and customer requirements into clear, actionable development tickets, significantly reducing time-to-market by prioritizing critical features. • Work with a cross-functional team to gather requirements, plan sprints and run Scrums meetings. • Translate business and customer requirements into actionable, prioritized development tickets. • Building a modern, scalable, secure audio conferencing platform on AWS Chime. Show less

• Established expertise as the SME for Webex and Zoom platforms, enhancing user adoption and platform efficiency through targeted training sessions and support. • Administered and supported the integration of Zoom and Webex into a custom-built event management system, which enabled fast, seamless platform and capacity changes through the uncertainty of a global pandemic. • Led the upgrade cycle for Webex and Zoom in a studio environment, incorporating new releases that increased… Show more • Established expertise as the SME for Webex and Zoom platforms, enhancing user adoption and platform efficiency through targeted training sessions and support. • Administered and supported the integration of Zoom and Webex into a custom-built event management system, which enabled fast, seamless platform and capacity changes through the uncertainty of a global pandemic. • Led the upgrade cycle for Webex and Zoom in a studio environment, incorporating new releases that increased platform stability facilitated user documentation and training to a distributed staff of trained event hosts and technicians. • Authored and updated comprehensive SOPs for Webex and Zoom integration, standardizing processes across departments and reduced training time. • Maintained detailed user-facing documentation on web conferencing platforms, significantly enhancing user understanding and reducing support tickets. • Write Jira tickets and retain ownership of projects throughout development life cycle. Show less

• Provided critical executive support for Webex and VTC sessions, ensuring high availability and reliability during key FDA meetings. • Expertly troubleshot and maintained the MeetingPlace audio system, significantly reducing system failures and enhancing meeting quality for key stakeholders. • Documented and resolved critical issues for 25,000 licensed Webex users on the FedRAMP Cloud, ensuring compliance with federal security standards and maintaining uninterrupted service.… Show more • Provided critical executive support for Webex and VTC sessions, ensuring high availability and reliability during key FDA meetings. • Expertly troubleshot and maintained the MeetingPlace audio system, significantly reducing system failures and enhancing meeting quality for key stakeholders. • Documented and resolved critical issues for 25,000 licensed Webex users on the FedRAMP Cloud, ensuring compliance with federal security standards and maintaining uninterrupted service. • Create and update FAQs, how-to documentation for user community and SOPs for internal processes. • Maintain inventory of agency VTC assets across 20 physical locations. Show less

Support Food and Drug Administration's Rich Media infrastructure including WebEx, Video Teleconferences and MeetingPlace audio.- Assisted in implementing Vyopta monitoring for our video infrastructure.- Test and document WebEx with CCA on the FedRAMP platform.- Write and edit WebEx documentation including SOPs and User Guides.

I write for a monthly newsletter aimed at the Quick Printing Industry.I have published pieces on Social Media for Quick Printers and Cloud Computing.

• Supported high-profile Webex events for the Department of Labor, ensuring seamless operation and user satisfaction during critical departmental communications. • Hosted and managed Senior Executive Staff training sessions, enhancing leadership effectiveness and digital communication skills across the department. • Hosted and managed large-scale Webex sessions for up to 1,000 participants, ensuring technical excellence and participant engagement during department-wide… Show more • Supported high-profile Webex events for the Department of Labor, ensuring seamless operation and user satisfaction during critical departmental communications. • Hosted and managed Senior Executive Staff training sessions, enhancing leadership effectiveness and digital communication skills across the department. • Hosted and managed large-scale Webex sessions for up to 1,000 participants, ensuring technical excellence and participant engagement during department-wide briefings. • Managed 500 Webex user licenses, optimizing resource allocation and access to ensure full compliance and utilization across the agency. • Provided expert consultation to Webex hosts for large events, significantly enhancing event planning and execution through strategic advice and technical support. Show less

Support Webex for the U.S. Department of Labor.Host and manage Senior Executive Staff training sessions over 7 monthsHost and managed 1,000 participants WebEx sessionsManaged 500 WebEx user licensesConsult with WebEx hosts in the agency on large events

I supported Macs and PCs for the scientists working to cure cancer at the National Cancer Institute at the National Institute of Health campus in Bethesda, MD.I supported a host of scientific software as well as underlying Windows and Macintosh platforms.I supported the Director and other Executive staff of NCI.

Based in Washington, DC, Atlantic Media Company is a rapidly expanding and service-first media enterprise whose mission is to inform, elevate, and challenge the national discourse. Atlantic Media's flagship publications — The Atlantic, National Journal, and Government Executive — are among the most influential media outlets in America, engaging opinion leaders from Pennsylvania Avenue to the Pentagon, Wall Street to Harvard Square. Impacting over 1.5 million decision makers spanning the ranks… Show more Based in Washington, DC, Atlantic Media Company is a rapidly expanding and service-first media enterprise whose mission is to inform, elevate, and challenge the national discourse. Atlantic Media's flagship publications — The Atlantic, National Journal, and Government Executive — are among the most influential media outlets in America, engaging opinion leaders from Pennsylvania Avenue to the Pentagon, Wall Street to Harvard Square. Impacting over 1.5 million decision makers spanning the ranks of business, politics, government, and academia, Atlantic Media is a unique company in a dynamic industry.Troubleshoot and repair HP, Dell and Lenovo laptops and desktops running Windows XP and Windows 7.Troubleshoot and repair Apple desktops and laptops running Mac OS 10.4 - 10.6.Perform support calls on and offsite for 550 users specializing in VIP customers including Chairman, President and Vice Presidents.Support K4 and Made To Print applications and workflows inside Adobe's Creative Suite CS3 & CS4 for The Atlantic Magazine.Support iOS devices, Android and Blackberry smartphones on an Exchange network. Show less

Supported merger with A.G. EdwardsRemote Support for Windows and Microsoft Office issues

Maintained a weekly First Call Resolution above 65%Closed average of 87 first call resolution tickets per weekRemotely support 5,000 users with LANDesk, VNC and Remote DesktopSupport Windows 2000/XP and Mac OS 10.4 - 10.5, Octel, Extra! Client, Cisco VPN Client

Provide on-site desktop support to 150 call center users.Create and maintain electronic knowledgebase.Support Windows 98 through XPSupport Siebel, CTI Agent/Supervisor Desktop, MS Office, Internet Explorer and Extend360 VPN Client, Siebel, Kronos, E-Talk, Speedi-Win, Snag-ItManage weekly tape backups and perform server installation

Provide on-site desktop support and manage inventory for 400 on-site users in secure environmentSupport Windows 2000/XP, MS Office, Extend360 VPN Client, AutoCAD, and proprietary monitoring softwareDeploy and configure HP print servers and network printersPerform repairs on Xerox multifunction copiersAttained Dell Desktop/Laptop Ceritification

I designed sites, blogs, and updated the newspaper twice a week. My work was featured by CollegePublisher for my work integrating a breaking news blog and the college's web site. (http://blog.collegepublisher.com/files/casestudies/Commonwealth%20Times.pdf)

Managed digital printing workflow to color and B&W digital printers.Maintained and explanded online ordering web site powered by Four51.comPreformed routine technical support duties such as software upgrades and hardware installations.

Prepared new computers for Windows XP rolloutPerform hardware and software technical support for 300 users in-house and 1,000 state-wide.

Designed newspaper’s print and online editions twice a weekMaintained online edition of paper twice a weekActed as Managing Editor, assisting in editorial and management decisions Negotiated contracts with printing companyMember of Student Media Commission which oversaw entire student media