Melanie Jacot Email & Phone Number

Gaithersburg, Md

• Produce and refine instructional programs and resources for use in the training and development of new and existing employees. Incorporate self-directed learning and practical, scenario-based training into educational regimens.• Formulate structured certification programs to guide employee advancement and establish specific, measurable performance objectives, technical qualifications and authentic methods of assessment. • Compose detailed user guides to give a high-level overview of… Show more • Produce and refine instructional programs and resources for use in the training and development of new and existing employees. Incorporate self-directed learning and practical, scenario-based training into educational regimens.• Formulate structured certification programs to guide employee advancement and establish specific, measurable performance objectives, technical qualifications and authentic methods of assessment. • Compose detailed user guides to give a high-level overview of technologies, processes and practices.• Conduct needs assessments and work closely with subject-matter experts to identify target audience needs, assess effectiveness and develop instructional activities to enhance learning and further business goals.Key Accomplishments:• Established a formal program and syllabus to facilitate training of new hires, encompassing onboarding and job-related proficiencies. Revolutionized the experience of trainees and dramatically improved efficacy and employee retention. • Spearheaded efforts to retrain staff on an upgraded version of conferencing software within a condensed timeframe; created the curriculum, led the training sessions, designed job aids and evaluations. • Designed a web-based training module to prepare trainees for pre-conference interactions with customers. Incorporated an interactive assessment which prompts learners to work through a realistic storyline. Show less

Gaithersburg, Md

• Partnered with clients, and colleagues, to respond to complex inquiries, troubleshoot issues, determine resolutions, provide resources and adopt protocols in accordance with specific customer requirements.• Supervised a group of Team Leads and led efforts to improve organizational productivity and efficiency. • Coordinated the implementation of specific employee policies to guide expectations and behaviors, and the development of a quarterly review and incentive program to track… Show more • Partnered with clients, and colleagues, to respond to complex inquiries, troubleshoot issues, determine resolutions, provide resources and adopt protocols in accordance with specific customer requirements.• Supervised a group of Team Leads and led efforts to improve organizational productivity and efficiency. • Coordinated the implementation of specific employee policies to guide expectations and behaviors, and the development of a quarterly review and incentive program to track performance according to standardized metrics. Show less

Gaithersburg, Md

• Provided a professional customer service experience to assist in the successful execution of audio and web conferences for a variety of Fortune 500 companies and government institutions, from pre-planning through to post-production. Received excellent feedback on all customer satisfaction surveys.• Conducted technical training on conferencing software, and performed on-air moderation and troubleshooting services for customer events ranging from high-profile town halls with large global… Show more • Provided a professional customer service experience to assist in the successful execution of audio and web conferences for a variety of Fortune 500 companies and government institutions, from pre-planning through to post-production. Received excellent feedback on all customer satisfaction surveys.• Conducted technical training on conferencing software, and performed on-air moderation and troubleshooting services for customer events ranging from high-profile town halls with large global audiences to small recording sessions. • Utilized in-house event management software to schedule events, communicate conference details and adjust existing reservations with a high degree of accuracy. Explained service offerings and documented customer requirements. Show less

Hope Mills, Nc

• Researched, devised, and implemented lesson plans designed to incorporate various instructional techniques and meet the demands of differentiated audiences.• Manipulated the SMART technology software suite to create rigorous, engaging and interactive lessons that maximized the learning of students; built a library of compelling SMART files that were stored centrally and utilized by fellow mathematics teachers.• Received recognition by the school administration for innovative use of… Show more • Researched, devised, and implemented lesson plans designed to incorporate various instructional techniques and meet the demands of differentiated audiences.• Manipulated the SMART technology software suite to create rigorous, engaging and interactive lessons that maximized the learning of students; built a library of compelling SMART files that were stored centrally and utilized by fellow mathematics teachers.• Received recognition by the school administration for innovative use of technology in the classroom. Enlisted to present a workshop to other educators giving tips on how to assimilate multimedia tools into teaching practice.• Evaluated student progress by analyzing data gleaned from targeted assessments. Used this information to identify strengths and weaknesses of the current approach and to inform subsequent instruction by taking corrective action based on valid conclusions.• Conferred regularly with varied populations of students, parents or guardians, fellow educators, counselors and administrators to discuss and resolve academic and behavioral issues.• Organized, and maintained, accurate and complete student records and enforced regulation regarding student conduct as required by law, district policies and administrative directives. Show less

London, Uk

• Identified, assembled and verified complex performance data from multiple sources for the timely production of monthly, quarterly, and annual client reports for pension funds. Worked to tight deadlines, generating over 250 quarterly reports within an 8-week timeframe.• Implemented the re-structuring and enhancement of reporting templates and procedures to provide cost-effective solutions to dynamic business conditions. Increased first-draft accuracy and reduced reporting turnaround time… Show more • Identified, assembled and verified complex performance data from multiple sources for the timely production of monthly, quarterly, and annual client reports for pension funds. Worked to tight deadlines, generating over 250 quarterly reports within an 8-week timeframe.• Implemented the re-structuring and enhancement of reporting templates and procedures to provide cost-effective solutions to dynamic business conditions. Increased first-draft accuracy and reduced reporting turnaround time by automating elements of data capture and minimizing manual manipulation. • Formed part of a close-knit team and collaborated with numerous other departments across the business to ensure the proper, precise presentation of reporting material.• Trained and oversaw new and existing colleagues on occupational processes and created detailed reporting procedure guides to support new hires. Show less

Master Of Arts (M.A.), Instructional Systems Development, 4.0

Education Preparator Institute (Post-Grad Certificate), Education, 4.0

Bachelor Of Arts (B.A.), Political Science And Government, 3.5