Carlie Taylor Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

-Responded promptly to client inquiries and concerns, using exceptional communication skills and a customer-focused approach to deliver accurate information and resolutions, fostering positive relationships and client satisfaction.-Led the processing of real estate transactions from initiation to closing, expertly guiding clients through each step and ensuring clarity on requirements and timelines, thereby enhancing client confidence and satisfaction.-Conducted thorough reviews of legal documents and contracts, applying attention to detail to identify discrepancies and ensure compliance with regulatory standards, which minimized risks and streamlined processes.-Developed and implemented efficient workflows for transaction management, improving turnaround times and facilitating seamless communication between clients, attorneys, and external stakeholders.

Charlotte, North Carolina, United States

-Served as the primary point of contact for clients and visitors, representing the firm with professionalism and a welcoming demeanor, effectively establishing rapport and enhancing client trust and satisfaction.-Managed scheduling and correspondence for attorneys, ensuring timely communication and seamless coordination that supported case management and improved client service delivery.-Prepared and organized client meeting materials and legal documents, demonstrating strong attention to detail and compliance with firm protocols, which facilitated clear and informative interactions with clients.

-Led and motivated a team of call center representatives, fostering a collaborative environment to achieve performance goals and enhance overall customer satisfaction through effective coaching and support.-Monitored and analyzed team performance metrics, implementing data-driven strategies to optimize call handling processes and improve response times, resulting in increased efficiency and customer engagement.-Served as the primary point of contact for escalated client issues, utilizing strong problem-solving skills to resolve complex inquiries and ensure a positive client experience while maintaining compliance with company policies.

-Exhibited exceptional communication skills by effectively engaging with administrative staff and patients to gather critical information, verify insurance details, and coordinate appointment scheduling, ensuring a seamless and supportive experience for all parties involved.-Diligently maintained accurate and comprehensive records within electronic healthcare systems (EPIC and Athena), upholding data integrity and strict compliance with privacy regulations, showcasing a commitment to high-quality standards and meticulous attention to detail.-Delivered impactful training to new staff members, providing clear and engaging instruction on utilizing EPIC/Athena systems for appointment management and accurate record maintenance, fostering a collaborative learning environment.-Collaborated closely with hiring managers and internal teams to assess client needs and develop targeted job descriptions that attracted a diverse and qualified candidate pool, demonstrating a strong understanding of participant-focused solutions.