Carlos Castillo Email & Phone Number

United States

United States

o Pioneer the direct sales of RetailNext's cutting-edge technology software products and serviceswithin the Americas territory, with a primary focus on the Traffic Analytics sector, consistentlysurpassing quarterly sales targets and achieving remarkable results by +15%o Successfully present and demonstrate RetailNext technology solutions to diverse audiences,seamlessly translating complex concepts into accessible insights, and leaving and indelibleimpact on potential clients.o Align with customer’s facility department in obtaining layouts for their spaces (PDF and CAD),designing, and proposing products and services which directly impact and address customerneeds.o Generate documentation for a Bill of Materials by aligning it with meticulously defined client solution requirements.o Assist in the deployment/implementation of proof-of-concept initiatives.- Two-time Employee of the Month Award as of date for my efforts and contributions inovercoming challenges for the deployment of crucial POC deployments for industries inretail, banking, airport, malls and key name brands in Fortune 500 companies.o Collaborate with internal stakeholders, including project managers, retail experience managers,product, and cloud team, ensuring client’s needs are met during the pre and post salesjourney.o Configure and monitor performance of people tracking and asset protection hardware.o Provide post-sale technical support and assistance to clients including csv-file basedintegrations for POS data, third party app integrations and API data extraction.o Travel nationwide and work with third party installers on the successful implementation oflarge solutions of people counting and asset protection cameras encompassing 20+ camerasper establishment.

Remote

• Partnered closely with reporting and analytics teams across the organization to consolidate and deliver data driven insights, reports and dashboards.• Interacted and engaged with customers while developing and delivering demos, including proof concepts and solutions to enhance their business data analytics and metrics.• Worked closely with sales team in recommending solutions and own technical architecture for the implementation of traffic analytic systems.• Engaged in post-sales activities including logistics, managing installations, integrations, troubleshooting and quality checks on product performance.

Miami, Florida, United States

• Promoted to this role due to excellence in performance in my role as IT Support Specialist • Managed deployment and post-sales cycles, owned client technical implementations.• Managed day-to-day execution of customer support related activities.• Ensured 100% of all accounts were monitored and issues addressed/logged on a daily basis.• Provided training for technical support team and developed in-house tools to record and report tracking of daily support, deployment and logistics operations.• KPIs traction resulted in 95%+ of weekly successful installation/deployments. • Reduced revisit costs by 90%+ identifying crucial bottlenecks in our deployment/logistics strategy.• Owned escalations of critical requests/issues and distributed assignments among team members accordingly.• Provided third party contractors with training sessions and documentations supporting the successful installation of people counting sensors.• Delivered weekly reports to executive on projects' completion and statuses, meeting and exceeding expectations.

Sunrise, Florida, United States

• Worked closely with technical contractors and guided in the installation and implementation of people counting sensors.• Ensured configuration and calibration of sensors were optimally set for each customer to ensure accuracy levels of +95%.• Worked with onsite personnel in troubleshooting equipment and advised where replacements we warranted.• Performed accuracy checks for sensors where needed and generated report statuses updating clients when necessary.• Owned a portfolio of accounts comprised of clients expanding across multiple regions/countries and monitored their product's performance via data analytics and proprietary health check tools.

Miami, Florida, United States

• Assisted store manager with the operations of the retail store in order to maximize profit and loss performance through the execution of company procedures and the delivery of superior customer service.• Provided leadership and guidance to store team members, including training, coaching, and development.• Ensured high levels of customer satisfaction by addressing customer inquiries, resolving complaints, and providing assistance as needed.• Drove sales goals and performance targets, monitored key performance indicators, and implemented strategies to improve sales and profitability.• Oversaw inventory levels, conducted regular stock checks, and coordinated with the management team to optimize inventory control processes.• Assisted with day-to-day store operations, including opening and closing procedures, cash management, and ensured compliance with company policies and procedures.• Maintained a safe and clean store environment by enforcing safety standards, conducting safety inspections, and addressing any hazards or issues promptly.• Assisted with employee scheduling to ensure adequate staffing levels to meet customer demand while controlling labor costs.• Completed administrative tasks such as paperwork, reports, and documentation accurately and in a timely manner.• Supported promotional activities and marketing initiatives to drive store traffic and increase sales.• Engaged with the local community through outreach events, partnerships, and initiatives to promote the store and build relationships with customers.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Mangement Information Systems