Carlos Hernandez Email & Phone Number

Hialeah, Fl, Us

Miami, Florida, United States

• Provided comprehensive Tier 1, 2, and 3 support to over 300 employees, optimizing systems to improve efficiency by implementing virtualization solutions that ensured stable and scalable performance.• Managed systems using Jira Service Management, handling tickets and automating workflows to expedite issue resolution and service requests.• Installed, configured, and maintained computer systems, peripherals, and virtualized servers, ensuring that all hardware and software were up-to-date and functioning optimally in high-demand environments.• Monitored the performance and security of IT infrastructure, including networks and servers, using advanced technologies to identify and resolve issues before they became critical.• Managed user accounts, permissions, and access control through Active Directory and other tools, ensuring that sensitive information was accessible only to authorized personnel.• Collaborated with the web development team to implement web development solutions, enhancing both the user experience and functionality of internal and external portals.• Assisted in the implementation and maintenance of Oracle MICROS Simphony, integrating point-of-sale systems and ensuring their smooth operation within the business environment.• Documented IT procedures and policies, ensuring all processes were clearly detailed and easy to follow for the team.• Trained end-users on virtualized systems and service management tools, enabling them to effectively use technology in their daily roles.

Miami, Florida, United States

• Provide exceptional tier 1, 2, and 3 support to over 300 employees and 350 hotel rooms, ensuring their systems are running smoothly and efficiently.• Troubleshoot and resolve technical issues related to hardware, software, networking, and security, using a variety of tools and techniques to diagnose and resolve issues.• Install, configure, and maintain computer systems, printers, and other peripherals, ensuring that all hardware and software is up-to-date and functioning properly.• Manage user accounts, permissions, and access control using Active Directory and other tools, ensuring that only authorized personnel have access to sensitive information.• Monitor and maintain the performance and security of servers, network devices, and other IT infrastructure, using advanced monitoring tools to identify and resolve issues before they become critical.• Collaborate with vendors and other IT professionals to identify and implement solutions to complex problems, ensuring that systems are always up-to-date and secure.• Maintain documentation of IT procedures, policies, and best practices, ensuring that all IT processes are well-documented and easy to follow.• Train end-users on the use of hardware, software, and IT systems, ensuring that they have the knowledge and skills needed to use technology effectively.• Assist with the planning, implementation, and maintenance of IT projects and initiatives, working closely with project managers and other stakeholders to ensure that projects are completed on time and within budgetSkills: Hardware Support · Remote User Support · Active Directory · Technical Support · Servers · Network Troubleshooting · Customer Service · Scripting · Troubleshooting

Miami, Florida, United States

Miami, Florida, United States