Manage, direct and coordinate activities of 90 employees engaged in the revenue cycle including: Patient Access, HIM, Patient Financial Service departments. Work with departments to enhance the efficiency of the revenue cycle process, denials management, and reimbursement issues.Reduced discharged not final billed from 6.5 days to 4 days.Reduced denied claims by implementing upfront quality assurance systemIncreased point of service collections collections from 45k to 100k per monthReduced average AR days from 50 to 45 daysCreated Recovery Audit Contractor program to reduce Medicare take backsLead Revenue Cycle and other committeesIncreased average monthly cash collections to $7.2 million (10% increase)Speaker at Healthcare Financial Management Association seminar and local university

Reviewed, monitored and improved departmental financial internal controls for system's three hospitals. Prepared annual departmental budget and managed monthly P&L. Served as an interface between department managers, the registration/admitting functions and the billing office for each facility, provided strategic leadership of all revenue cycle processes and performance. Lead the development and implementation of all necessary reporting, monitoring standards and processes associated with the revenue cycle areas and established metrics to track operational efficiencies.Saved company $200,000 by renegotiating vendor contractsReduced denied claims by implementing upfront quality assurance systemIncreased point of service collections by 20% system wideImplemented in-house financial counseling program and on-line employee training programDirected system Access meetingsIncreased customer satisfaction scores by 10%Reduced patient registration wait time

Responsible for managerial support and leadership to all patient access functions for the system's three facilities. This included admitting, emergency department, outpatient registration, financial counseling, cashiers, preregistration, centralized scheduling, and upfront cash collections. Ensure maximization of financial collections, registration quality, improve patient satisfaction, assessed and updated patient access process to improve efficiencies. Provided strategic leadership for all revenue cycle processes, directed and implemented employee training program, implemented quality assurance program for the system's three hospitals.

Responsible for managerial support and leadership to all patient access functions. This included admitting, emergency department, outpatient registration, financial counseling, cashiers, preregistration, centralized scheduling, and upfront cash collections. Ensured maximization of financial collections, registration quality, improved patient satisfaction, improved current patient access process. Provided strategic leadership of all revenue cycle processes, directed and monitored quality assurance of all patient access departments. Created annual budget and tracked operating expenses.

Responsible for managing the following processes: cash analysis, cash posting, cash collections, imaging, credit balances, EOB review, cash reconciliation, bad debt analysis, contract maintenance, vendor management, contract analysis, developed process improvement for front-end and back-end collections. Hired staff, prepared and review annual evaluation for department.

Responsible for supervising 15 employees in day to day A/R operations, vendor management, monitored, reported on and updated cash control policies and procedures, implemented check by phone process, performed mainframe reconciliation, contract analysis, analyzed credit balances for Diagnostic Centers and hospital, managed remittance advice review, imaging, prepared monthly aging worksheet.

Responsible for preforming monthly contractual analysis, assist third party auditors, special projects, assist in cost report preparation, prepared quarterly survey for Blue Cross, prepared monthly transfers to Medicaid, assist in monthly close out process, prepared monthly Medicare reconcilement.