Carlotta Bava Gnerro Email & Phone Number

Italy

United States

As an Operations Coordinator, I oversee logistics and manage relationships within the global tourism and hospitality market, ensuring seamless operations for trips with over 100 participants.1. Trip Planning & Execution: I spearhead the planning and execution of large-scale trips, achieving a 95% customer satisfaction rate through meticulous attention to detail and proactive problem-solving.2. Vendor Relationship Management: I cultivate and maintain strategic partnerships with worldwide vendors, leading to a 20% increase in exclusive performance opportunities for clients.3. Contract Negotiation: I negotiate high-value contracts with global venues, enhancing client offerings and driving revenue growth.4. Network Expansion: I expand the vendor network through targeted cold calling and email marketing, creating a comprehensive database that improves operational efficiency by 30%.My role combines operational excellence with a passion for delivering exceptional travel experiences, making me a vital part of our team in the ever-evolving tourism industry.

Turin, Piedmont, Italy

Dubai, United Arab Emirates

1. Played a pivotal role as Human Resources Director at WeLearn, establishing key HR functions for a startup environment.2. Expanded the team from 4 to over 10 employees, achieving an 80% hiring success rate through structured recruitment efforts, including over 50 interviews.3. Developed the company handbook, creating essential policies and procedures that enhanced employee onboarding and fostered a cohesive organizational culture.4. Streamlined the management of recruiting databases, ensuring accurate tracking and timely reporting of metrics to support data-driven decision-making.

Gloucester, Massachusetts, United States

1. Oversaw all HR functions, including recruitment, employee relations, and compliance, while managing a diverse workforce of over 20 employees.2. Conducted 50+ interviews per week, effectively staffing various roles and ensuring a streamlined recruitment process.3. Collaborated weekly with the CEO and department heads to develop policies that improved operational efficiency and expanded growth opportunities.4. Ensured legal compliance in hiring practices for American and international candidates, developing contracts and establishing partnerships with universities for internship programs.

Turin, Piedmont, Italy

1. Coordinated and managed complex calendars, scheduled meetings, and organized appointments across multiple time zones, ensuring efficient time management and prioritization for the team.2. Assisted with project management by tracking progress, organizing documents, and maintaining databases using tools such as Microsoft and Google Workspace to support seamless team collaboration.3. Arranged detailed travel plans, including booking flights, accommodations, and transportation, as well as coordinating logistics for events to ensure smooth execution.4. Prepared and processed expense reports, handled receipts, and managed financial records using platforms like Ramp to support accurate financial tracking and reporting.

Chicago, Illinois, United States

1. Monitored travel logistics to ensure timely arrivals and high-quality experiences, addressing any issues that could affect customer satisfaction.2. Communicated with travel partners, such as tour operators and hotel staff, to confirm that scheduled pick-ups, transfers, and excursions occurred as planned.3. Verified booking details to ensure accuracy across all reservations, investigating and resolving any discrepancies in travel itineraries.4. Scheduled and rescheduled travel activities, including tours, excursions, and transfers, to accommodate changes in clients’ plans or unforeseen circumstances.5. Provided travelers with clear and concise instructions for navigating their destinations, including local transportation details and activity confirmations.

The Hague, South Holland, Netherlands

1. Provided a nurturing and safe environment for children, supporting their emotional, social, and intellectual development through age-appropriate activities and attentive care.2. Balanced play and educational activities, incorporating games, crafts, and language practice to promote learning and creativity while keeping children engaged and entertained.3. Fostered strong relationships with host families by adapting to household routines, maintaining open communication, and respecting cultural differences to ensure a harmonious living arrangement.4. Organized daily schedules, including school drop-offs, meal preparation, and extracurricular activities, while promoting healthy habits and routines for children.

Master Of Professional Studies, Human Resources Management

Bachelor Of Science - Bs, Management, Concentration In Tourism And Hospitality, Graduated

Activities and Societies: Eta Sigma Delta International Hospitality Management SocietyGraduation: December 11th, 2020 Bachelor of Science.

High School Diploma, 12Th

Activities and Societies: High Honor RollExchange Student