Jon Carlson Email & Phone Number

Remote (Washington, DC)

Washington, District Of Columbia, United States

Cyware Labs is a product-based cybersecurity provider headquartered in New York, USA. Cyware offers a full-stack of innovative cyber fusion solutions for all-source strategic, tactical, technical and operational threat intelligence sharing & threat response automation.Cyware’s Enterprise Solutions are designed to promote secure collaboration, inculcate.

Washington, District Of Columbia, United States

Serve as a Program Manager on all Talent Management capabilities, including: performance management, career development, and succession planning.

Full life cycle cybersecurity recruiting for Fannie Mae's InfoSec division. Providing technical recruitment, account management, consulting on market trends, and best hiring practices.

Washington D.C. Metro Area

Washington D.C., New York City

• Smith & Keller is a specialized technical staffing firm providing permanent placement services in New York City, Washington DC, and Boston Metropolitan Areas. We specialize in Web/Application Development, and Systems.
• Performed technical recruiting for specialized clients and IT professionals.
• Managed the coordination of the recruiting process from candidate selection and candidate interviews, to securing job placements in permanent roles with clients.
• Developed and facilitated new business contracts and manage the coordination of logistics to maintain and manage current and past client relationships.
• Billed over $715,000 in revenue in less than three years of being in an account management position.
• Provided logistical, technical, and administrative support to team members when necessary, and partnered with supervisors during recruitment pushes.

• Created each client’s Online Services internet account site so that the client could utilize Online Services.
• Coordinated the registration of the Data Sync Utility to ensure data synchronization between Online Services and the Preview payroll application.
• Provided client service and technical support for the new Online Services clients to ensure proper integration and data synchronization between Online Services applications and Preview.
• Utilized web-based collaboration tools to guide the client through the setup process and provided instructions for basic Online Services access and utilization.
• Maintained knowledge of Online Services applications, Preview software, internet technology and PC and network configuration in order to effectively install and test the application in each client’s unique technical.
• Researched and resolved client technical issues in a timely manner to optimize client experience and satisfaction.

• HR Online acting supervisor and team leader.
• Administered technical and non-technical support and service to provide issue resolution and facilitate client use of the Paychex HR Online product. Responsible for client service and support for Paychex HR Online.
• Provided client service and technical support for HRO internet site on a daily basis.
• Interfaced and worked with various Paychex internal support desks and product areas as well as client’s IT personnel.
• Maintained knowledge about the HR Online internet application and Preview software.
• Researched and resolved client issues of all levels of complexity in a timely manner and on a daily basis. This requires the drawing and incorporation of Paychex IT support groups, Paychex HRS departments, MMS Hubs and.

• Provided outstanding sales support to field sales representatives though quality lead generation.
• Contacted current Paychex to discuss 401k administration and Human Resources Services by booking appointments for outside sales representatives.
• Participated in a positive team environment by contributing to sales quotas while maintaining a focused attitude.
• Responsible for managing time effectively in order to reach as many prospective clients as possible.

• Assisted SUNY Fredonia’s admissions team in the development of open house operations and event execution for over one thousand prospective students.
• Oversaw Recruitment of student and faculty speakers to portray the extremely positive image of SUNY Fredonia for potential undergraduates.
• Created an integral prospective student survey to gather feedback from attendees after our well-coordinated admissions events.

B.S., Communication

Activities and Societies: President of the Applied Communication Association, Teachers assistant for Comm 101, Assistant editor of the.

Education record