Carly Smith Email & Phone Number

Minnesota

As a Technical Training Specialist, I am responsible for delivering initial training focused on the fundamentals of using Infinite Campus for K12 schools. I assist with planning and managing the design of instructional material and programs. I will continue to learn and understand the fundamentals, premium products, and advanced features of using Infinite Campus as they continue to be developed. I perform software product training on location, at customer sites, or via the Web. My position assists with planning and managing the design of training materials and programs. In my role, I am also responsible for communications with customers and internal departments for issue resolution and customer success. I guide the writing and delivery of all customer curriculums, as well as manage the requests and quality of training site environments based on the technical specifications of the project. I manage and document all time, tasks, and expenses related to training.

Oakdale, Minnesota, United States

In this capacity, I delivered instructions and designed virtual resources for both online and in-person educators. I introduced new protocols and cultivated a positive rapport between our institution and clients. I actively sought professional development opportunities and implemented innovative instructional methods in the classroom.I maintained the engagement of 25-30 students, who were in grades 3-5, during lessons, ensured they completed assignments, and facilitated their participation in daily Zoom meetings. I also led team meetings on a weekly basis, which involved clients, coworkers, and administration. These meetings focused on setting goals, analyzing data, and reviewing progress for a cohort of approximately 75 students. Additionally, I conducted individual sessions for groups of up to 30 participants.Some of the key accomplishments include:• Created content that adhered to curriculum, site duties, and state standards for 3K+ students.• Met diverse requirements of students for widespread adoption across the district that benefited 500+ students.• Consistently exceeded daily attendance of students by 92%, while frequently reaching perfect attendance.Further I have additional experience in the following roles: • Venue Manager, Legacy Hill Farm Wedding Venue, Welch, MN• Fan Relations & Customer Service Specialist, University of Minnesota Athletic Ticket Office, Minneapolis, MN

Welch, Minnesota, United States

Facilitated approximately 15- 20 meetings annually to discuss contractual obligations, desired outcomes, and collect data. Trained and supported newly hired staff on company procedures and policies. Mediated conversations across multiple parties to reach a mutually beneficial outcome. Created a safe and positive atmosphere for up to 300 guests per evening at events ranging in cost from $30,000-60,000.Led communication between staff members to deliver a smooth and timely experience to our customers. Communicated with prospective, current, and former clients to build connections, collect information, and to provide assistance.

Minneapolis, Minnesota, United States

Event customer service and fan relations for events with up to 50,000 guests.In person and phone sales for season ticket packages.In person, email, and phone customer support.Managed sales booth at on and off campus events to sell ticket packages.

Master'S Degree, Elementary Education And Teaching

The University of Minnesota’s Elementary Education program is highly regarded in the Twin Cities area for the prepared and professional.

Bachelor'S Degree, Elementary Education And Teaching

I originally double majored in Elementary Education and Dance majors. Pursuing dual degrees allowed me to stay connected to my two.