Carmen Chew Email & Phone Number

• Assess business needs and system requirements across sectors like real estate development, hospitality, higher education, and government agencies, to create tailored e-Builder solutions.
• Facilitate discovery sessions and design processes, workflows, and SOPs based on client-specific requirements.
• Perform software maintenance and troubleshooting to ensure data quality.
• Lead triage and solution efforts across teams for prompt resolution of system or integration issues.
• Develop and maintain project documentation, client newsletters, training materials, automated reporting, dashboards, and system configuration guides.
• Provide training and end-user support to ensure successful adoption and use of the PMIS system.

• Analyzed employee performance, refine standard operating procedures, and implement processes through small and large group training.
• Established quality assurance in the development of executive agreements, amendments, memoranda, and related documents by leveraging legal and interdepartmental resources.
• Created reports to audit clinical information in the EmWorks tracking system and Oracle HR System.
• Developed metrics reports to track on-boarding and contracting turnaround times.
• Collaborated with payroll, recruiting, HR, credentialing, benefits, scheduling, and operations departments.
• Oversaw large scale projects involving up to 500 clinicians with limited lead time.

• Analyzed sales trends of company merchandise to manage demand, sales, and price adjustments.
• Managed an exclusive benefits program for valued clientele.
• Partnered with payroll and office managers to streamline employee processing, documentation filing, and accounts receivable management.

Sunrise, FL

• Hired, trained, and supervised staff across all departments.
• Streamlined the on-boarding process by organizing employee documents, benefits packages, and HR forms.
• Facilitated team building and training sessions to promote continuous growth, boost productivity, and enhance employee morale.
• Conducted HR forecasting to assess labor needs based on projected sales, new product launches, and high-volume events.
• Developed strategic marketing and advertising initiatives to drive in-store merchandise sales.

Gainesville, FL/ Sunrise, FL

• Hired, cross-trained, and managed over 70 team members, fostering a strong respect for company culture.
• Trained and certified over 25 managers and district leaders in company standards and operational procedures for restaurant deployment.
• Performed bi-weekly inventory analyses to forecast food and supply requirements for a $2.2 million store, raising sales.
• Analyzed business metrics to identify underperforming KPIs and implemented strategic changes for improvement.
• Led amongst the businesses top-ranked training stores out of 420 units.