Run the day to day operations of the housekeeping and laundry department in a timeshare resort. Conduct daily walk through of all public and the heart of the house areas to evaluate any cleanliness or maintenance issues. Ensure that all units and public space are cleaned and prepared as per company brand standards. Monitor occupancy and resort operations flow to ensure the maximization of housekeeping productivity and labor expenses are met. Develop team moral and ensure training of all housekeeping and laundry employee’s service per standards. Prepare weekly schedules accordance to business forecast and payroll budgets. Perform other duties per general manager.

Run the day to day operations of the housekeeping and laundry departments.

Overseeing the proper and smooth operations of the Housekeeping Department. Monitor all aspects of employee activity to ensure the highest quality in cleanliness and service. Interviewing and hiring of all housekeeping staff. Proper, adequate training and re-training of all housekeeping staff. As situations dictate, discipline employees with intent to improve performance, attitude and appearance. Department purchasing, maintaining consistent availability of all cleaning products, machinery and amenities. Recommend areas in need of improvement, weekly/monthly inventories with timely reporting to accounting, keep payroll costs within budgeted guidelines. Ensure that other expenses are kept within budget, attend all scheduled meeting, I.e. Rooms Division, Department Head Meetings, Safety, Staff, etc. Responsible for quality control and daily monitoring of staff. Ensure that standards of cleanliness are met in all areas of responsibility. Perform timely and fair performance appraisals of all staff. Ability to handle high stress situations. Provide open communication and advising on discipline related issues as appropriate. Monitoring and controlling daily revenues and expenses. Inspections for all houseman and housekeepers sections. Responsible for overseeing a staff of 50 in housekeeping department. Union Property Experience

Oversee the Front Office, Housekeeping / Laundry operations and report directly to the AGM/General Manager. Manage day-to-day operations and assignments of the front office, bell stand, and concierge staff; schedule, plan, and assign work and develop and communicate departmental strategies and goals. Responsibility include to schedule and regularly conduct routine inspections of the front office/housekeeping/laundry and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Responsibilities also include, daily planning and managing of the room operations to achieve guest satisfaction and quality service. Help create goals/incentives to continually motivate and inspire the room's staff to continuously improve in providing service to our guests. I have the ability to come to work each day with the motivation to work closely with my staff, and to help provide superior guest service. Management skills to counsel, train, hire and conduct performance reviews, high level of organization, able to resolve guest complaints, while maintaining a high level of customer satisfaction, Develop, recommend, implement and manage the rooms division annual budget,, forecasts and objectives to meet/exceed management expectation Manage budget, payroll, schedules and department inventory. Implement emergency organization procedures and training through the management of the staff to ensure appropriate protection for hotel guests, staff and company assets. Perform special projects and other responsibilities as assigned. Part of Opening Team

Offer a level of service and cleanliness that exceeds guest expectations and establishes or maintains a positive and productive relationship both within the organization and with guests. To lead organizational operations of the housekeeping department. Directs staff, develops organizational and operations strategies, prepares budgets and controls expenses, manages purchasing, conducts inventories, maintains a safe, secure and healthy environment.

Oversee the Housekeeping Department and Laundry Department and take appropriate action to maintain and exceed brand conditions and standards, services and work practice. Supervise housekeeping and laundry personnel to include hiring, training, discipline and performance evaluations. Establish and monitor cost controls for labor, supplies and linen. Promote the highest in guest service to meet and exceed each and every guest expectations. Establish weekly departmental schedules to achieve proper staffing levels in relationship to forecasted occupancies while still adhering to budgeted labor guidelines. Maintain a safe and clean work environment at all times. Monitor cleanliness and conditions of all guest rooms, storage areas, work areas, public areas to ensure compliance with hotel quality standards. Compile, control and report accurate room status to various departments. Develop and implement a comprehensive Lost and Found procedure to ensure proper handling of all lost and found items. Conduct monthly inventories of linen and all supplies to ensure proper par levels. Order, receive and secure supplies, Promote a friendly, guest service oriented environment at all times. Reward associates who consistently meet and exceed guest expectations. Performed all other related duties as assigned. Cleanliness of ALL Restaurant Outlets is included in my job duties. In the process of making the housekeeping department and Restaurant Outlets LEED certified

Basic duties include the responsibility for assisting the Executive Housekeeper in overseeing the proper and smooth operations of the Housekeeping Department. Monitor all aspects of employee activity to ensure the highest quality in cleanliness and service. Assist with interviewing and hiring of all housekeeping staff. Help Executive Housekeeper with proper, adequate training and re-training of all housekeeping staff. As situations dictate, discipline employees with intent to improve performance, attitude and appearance. Department purchasing, maintaining consistent availability of all cleaning products, machinery and amenities. Recommend areas in need of improvement, weekly/monthly inventories with timely reporting to accounting, keep payroll costs within budgeted guidelines. Ensure that other expenses are kept within budget; attend all scheduled meeting, I.e. Rooms Division, Department Head Meetings, Safety, Staff, etc. Responsible for quality control and daily monitoring of staff. Ensure that standards of cleanliness are met in all areas of responsibility. Perform timely and fair performance appraisals of all staff. Ability to handle high stress situations. Provide open communication and advising on discipline related issues as appropriate. Monitoring and controlling daily revenues and expenses. Inspections for all houseman and housekeepers sections. Responsible for overseeing a staff of 100 in housekeeping department (Housekeepers, Houseman, Runners, Parking Lot, Linen Runners, Office Coordinators, Uniform Supervisor, Inspectors' , Glass man, Lobby Porters, Special Projects, Seamstress). Have been running housekeeping department on own due to not having an Executive Housekeeper since November 2005. Union Property Experience

Oversee the Rooms Division including Housekeeping, Front Office, Bell/Valet, PBX, Reservations, Laundry, and Security. Supports and maintains quality and efficient Front Office operation focused on guest services, efficient registration of guests, accurate settlement of guest accounts and payroll control within budgeted limits and in line with variable occupancies. Responsible for the quality and efficiency of Housekeeping and Laundry operations including cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas. Maintains close communication with the Rooms Director and other department/division heads. Trained in developing annual budget and action plans. Trained on daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required. Maintains high visibility with associates and guests. Conducts daily review of Rooms Division hotel operations with Department Heads. Attends hotel operational meetings, room’s departmental meetings, and associate-related events Monitors associate hires and disciplinary actions. Direct the property operations in Rooms Director's absence. Reviews guest comment card responses for follow-up and initiates guest correspondence. Resolves guest complaints directed to the Executive Office. Hands-on, lead by example, day-in-and-day-out. Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Creating a positive team-oriented environment focused on the guest. Supervise night audit functions. Ability to multitask and prioritize. Worked regular scheduled weekend and evening hours including participation of the Manager – On – Duty schedule

Assists Front Desk Manager in coordinating the Front Desk services to our hotel guests. Oversees the daily registration, account settlement, and communications services provided by Front Desk and PBX personnel. Assists in the satisfaction of all requests and the resolution of all guest complaints received by the Front Desk. Maintains appropriate staffing levels based on daily arrival and departure patterns and budgetary guidelines. Provides support and ongoing training for all employees in these departments, ensuring compliance with all Ayers Hotel Service standards. Directs and assists in the friendly, professional, and efficient registration and check-out of hotel guests. Supervises Front Office Staff. Reservations, PBX, Concierge, Bell Staff, Valet, and All Shuttle Drivers. Assists Front Desk Agents in satisfying guest requests and resolving guest complaints. Performs Front Desk Agent, PBX, Reservations, Bellmen, Valet and Shuttle Driver functions as needed based on operational demands. Coordinates and provides training for all Front Desk, Concierge, and Guest Service team members. Cross trains all Front Desk staff members to take after hour’s reservations calls. Interacts frequently with guests to provide assistance and ensure guest satisfaction. Familiar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control.