Onboarding new hires, admistrate benefits, maintain employees personal records.

Human Resources Coordinator Schedule Interviews; screen candidates New Hire OnboardingSchedule Training Enrolling Team Members in Benefits

Healthcare Effectiveness Data Information Systems (HEDIS) Clinical Quality Service Department • Health Service Facilitator – 2014, 2015, 2016• Copy Service Coordinator; Managed all copy service sites acting as a liaison between site contact(s) and managed all of Anthem’s copy service• Worked and obtained secondary pursuit via calling provider offices and requesting Abstractor’s requests• Call Escalation; working with provider offices to obtain medical records when other Phone Team Member could not• Assisted in creating Phone Team training materials as well as training Phone Team Members in copy service processes for the 2014 and 2015 HEDIS project • Coached other Phone Team Members on how to make calls to obtain medical records (i.e. what to ask and how to respond to certain questions)• HEDIS Telephone Team - 2013• Contacting Physician offices and Hospitals to pursue medical records• Verify and process confidential patient medical records under HIPAA regulations

Healthcare Effectiveness Data Information Systems (HEDIS) Clinical Quality Service Department • Health Service Facilitator – 2014, 2015• Copy Service Coordinator; Managed all copy service sites acting as a liaison between site contact(s) and managed all of Anthem’s copy service• Worked and obtained secondary pursuit via calling provider offices and requesting Abstractor’s requests• Call Escalation; working with provider offices to obtain medical records when other Phone Team Member could not• Assisted in creating Phone Team training materials as well as training Phone Team Members in copy service processes for the 2014 and 2015 HEDIS project • Coached other Phone Team Members on how to make calls to obtain medical records (i.e. what to ask and how to respond to certain questions)• HEDIS Telephone Team - 2013• Contacting Physician offices and Hospitals to pursue medical records• Verify and process confidential patient medical records under HIPAA regulations

• HEDIS Telephone Team • Contacting Physician offices and Hospitals to pursue medical records• Verify and process confidential patient medical records under HIPAA regulations• Maintain, track call logs and missing medical records using Mediconnect system• Liaison between Anthem’s Nurse Abstractors and Physician’s staff to obtain missing and/or omitted medical records that were submitted

• Supported achieving aggressive goals of energy and waste reduction targets; environmental compliance; hazardous waste tracking to ensure NUMMI’s compliance with DOT regulations• Maintained department’s Hazardous Waste for shipment tracking. Collecting manifest for tracking and mailing to external regulatory agency. • Ability to work independently in a fast paced work environment. As well as changing priorities as a needed.• Worked with various members of staff to resolve corrective actions as required• Maintain contact with regulatory agencies for filing reports and agency fees as required by law.• Scheduled meetings, conferences, handled travel arrangements, and completed and tracked expense reports• Handled requests to Management and Engineers, and followed up to ensure resolution on behalf of the department• Maintained department’s budget, using PeopleSoft; tracked expenses using Excel spreadsheets• Maintained department’s calendar for Manager, meetings, conferences, and tracking the government agency fees and reports to be completed and submitted by required dates• Data entry; maintained the master file database for documents and records as well as managed extensive archival collection of records• Acted as department’s office resource for word processing and creating Excel spreadsheets for presentations and meetings• As part of NUMMI’s decommissioning team, arranged for the managed document production and replication for the various decommissioning plans and documents to compile 5 years of environmental documentation for final information governance process.