Business Segment Strategic SupportProvide strategic insights to business segments through internal base analysis and external market analysiso Compile and update the 3 year Business Plano Attend to adhoc requests from MANCO and Retail division• Competitor and Market Analysiso Keep abreast with developments in the competitor landscapeo Identify competitor strategies and focus areas and strategic implications thereof on the businesso Evaluate market share and related forecastso Track and monitor economic indicators and potential impact on the unsecured lending marketo Monthly and quarterly reviews and reports• Thought Generation and Networkingo Identify areas in the business that require strategic support and assist through the engagement of strategic conversion to facilitate mutually beneficial collaborations

•Develop the Customer Strategic Plans o Identify content owners and contract content deliverables o Define and plot the Customer Strategic Planning roadmap, inclusive of key deliverables, milestones and critical steps to ensure successful implementation of the Customer Strategic Plans o Facilitate workshops to ensure development and shared understanding by all stakeholders o Define the governance and engagement mechanism to ensure that all stakeholders apply the Customer Strategic Plans content and intent consistently o Review the Customer Strategic Plan every six months to ensure ongoing validity of content and accuracy of the plan relevant to the changing circumstances o Presend and socialise the Customer Strategic Plan/s in a format that is user friendly and manner that is conducive to constructive consumption• Research and Analytics o Ongoing research and analytics of the Absa Retail customer base to ensure that the Customer Strategic Plans are evolving in line with the changing customer base o Ongoing research of the consumer base to ensure that the Customer Strategic Plans take cognisance of the changing dynamics of the banking consumer market • Derive Consumer Insights o Obtain external landscape data and information - with an emphasis on the Macro Environment, Market and related conditions, Financial Industry and the Competitors (strategy and activities) o Analyse and interpret the external landscape in terms of the Consumer - inclusive of needs, behaviour, demographics, psychographics, value, products, channels and location o Formulate the consumer insights into meaningful representations which can be presented in terms of trends, SWOT's, market segments, scenarios, consumer profiles, competitor strategies and comparatives to industry best practice

Building effective & supportive business relationships with service partners & support own team members by:Delivering accurate, timeous & appropriate insights on: • Market Analysis o Understanding the current and future market sizes (total market & per segment) and segmentation of the market in terms of Rand values and Customer numbers. Competitor Overviews / Change Monitoring • Competitor Analysis o Building an understanding of traditional (banks) and non-traditional (retailers, etc.) competitors – strategies, products, channels, SWOT, initiatives – generate reports • Industry Measurement o Building an understanding of measurement methodologies and tools (dashboards, early warning systems, assumptions tracking, etc.) to track and measure industry changes and to determine what will be the opportunities or risks to Absa • Competitor Tracker Model o Tracking, analysing and measuring competitor movement in the market in terms of segments, products, pricing and strategy to generate a report that determines the level • Economic Landscape o Developing an economic overview to create a better understanding of the current economic operating landscape to generate reports and forecasts to inform the business on findings (Internet; Databases; Other Resources) • Regulatory & Legislative Framework o Understanding & decomposition of the current regulatory and legislative operating environment and generate reports on findings (e.g. CPA, NCA) and identify the threat this can have on the businessResponsible for managing a number of projects simultaneously, from conception to deliverables

• Accountable for managing a number of projects simultaneously, from conception to deliverables• Determine and managing timelines for projects• Responsible for generating project costs and managing costs accordingly• Provide input on appropriate methodologies to be used as per Client brief• Types of research experience: Adhoc, Wave & Continuous Tracking experience across the following types of projects – Brand Tracking, Customer Satisfaction, Product testing, Mystery Shopper Concept testing, Usage and Attitude studies• Liaise between Client Services and Data Processing departments• Data checking and resolving of queries• Questionnaire construction and mock design• Experience with the following models: Conversion Model, Wildfire, FutureView• Responsible for performance management of and task delegation to direct reports

• Chairperson of Management Committee• Leadership and people management• Plan, manage and monitor operational components for Birth to Twenty• Controlled & monitored project budget• Implemented strategies for obstacles encountered• Financial management (petty cash reconciliation & budget management)• Development and Implementation and monitoring of site management and data collection processes. Design and management of Standard & Management Operating Procedures • Ensure the smooth running of the project• Questionnaire construction, Data analysis and database interrogation• Monitor project progress, crisis management, problem solving & strategic analysis• Cohort activities for research participants• Co-ordination of Birth to Twenty parents seminars• Co-ordination of staff team building workshops • Generated corporate sponsorship for cohort• Facilitating parents seminars and staff workshops• Conducting meetings and liaising with other site managers as well and international collaborators• Newsletter design (for research participants); media release generation; liaising with sponsors; liaising with media• Monthly status / update reports on project progress• Identify staff developmental needs and facilitated & implemented staff training.• Been part of interview panels regarding candidate selection for vacant posts.• Facilitated orientation for new employees.• Responsible for performance management of direct reports

• Ensure the smooth running of the Bone Health project within the unit• Member of the unit’s Steering Committee• Financial management (petty cash reconciliation & budget management)• Monthly status / update reports on project progress• Quantitative data collection (interviews, lab work, anthropometric measurements), monitoring and quality control• Focus group moderation, transcription & analysis

• Questionnaire construction for Children’s Survey conducted in the Greater JHB Metropolitan. • Liaising with Department of Education, Schools governing bodies, principals and teachers • Collected survey data from schools • Data capturing, cleaning and quality checks performed on each questionnaire. • Database maintenance, management and updating.• Implemented and monitored quality control procedures.