Corporate Receptionist /Administrative AssistantServed as gatekeeper for site of 1 of world’s leading manufacturers of electronics with up to 500 employees at location. Liaised with all presidents and vice presidents of company. Managed vendor calls and information for 3 different locations. Operated, maintained backup files, and advised building management with issues pertaining to CTX multiple-line telephone system. Received and directed visitors, employment applicants, salespeople, and customers to appropriate departments and locations. Updated and maintained phone directory list. Aided daily product shipments. Acted as liaison with HR, assistant to General Affairs, and support for Customer Service. Achievements:• Updated antiquated phone system with all current employee information.• Mastered all aspects of company operations including new phone system; became major point-of-contact for anyone regarding company information.• Acted as key resource for building management regarding locating and solving phone problems, as well as key resource for fielding and informing corporate of customer service issues.• Trained +50 receptionists for part-time positions throughout tenure.

Central Regions & Sales RepsProcessed and maintained detailed logs of orders from +100 sales reps daily on AS400 system for Fortune 500 manufacturer of fashion eyewear. Managed daily sales volume of 20 reps in 14-state region. Provided full-range of support for sales force and customers, and special instructions to optical vendors on newly released products. Coordinated trafficking and tracing of customer needs. Responded to product pricing inquiries. Fielded daily over-the-phone processing of vendor orders, as well as needs of specific or complex accounts. Addressed and resolved customer issues. Authorized and supervised authorized customer returns by sales force. Issued UPS pickups. Specialized in reverse billing on invoices. Filled-in to manage overflow situations as needed. Trained employees on new product releases.