Carol Heller Email & Phone Number

As a dedicated Customer Experience and Support Specialist with over a decade of experience, I thrive on creating seamless, efficient, and positive experiences for customers across various industries. Currently, I contribute to Fleetio as a Technical Customer Support Specialist, where I leverage my expertise in technical support and customer care to ensure client satisfaction and operational excellence.My journey began with a Bachelor's Degree in Psychology from Georgia State University, where I was an active member of Psi Chi and Alpha Kappa Delta. This foundation has equipped me with a deep understanding of human behavior, enhancing my ability to connect with and support customers effectively.Throughout my career, I have honed my skills in customer experience and technical support at notable companies such as Uber, CircleLink Health, and InsuranceNow LLC. At Uber, I gained valuable insights into high-paced support environments, and at CircleLink Health, I found fulfillment in aiding Medicare patients with chronic conditions, addressing critical issues like food insecurity, housing, and mental health.I am passionate about leveraging technology to solve problems and improve customer interactions. My roles have ranged from Cross Support Representative to Executive Assistant to the CEO, each providing unique challenges and learning opportunities that have enriched my professional journey.Beyond my professional life, I am committed to giving back to the community. I have volunteered as a mentor with Moving in the Spirit, guiding young individuals to make positive life choices. I am also an advocate for various causes, including animal welfare, arts and culture, civil rights, and humanitarian relief.I am always eager to connect with like-minded professionals and explore new opportunities where I can apply my skills to drive customer success and operational excellence. Let's connect and see how we can collaborate to make a difference.

Listed skills include Customer Service, Communication, Customer Satisfaction, Customer Support, and 32 others.

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  Georgia State University

  Psychology