Carol Lewis Email & Phone Number

United States

Salisbury, North Carolina

• Strategic oversight of Finance and Business Services with 26 professional staff which included administrative leadership for Financial Aid, Accounts Receivable, Accounts Payable, Payroll, Purchasing, Travel.
• Coordinated comprehensive assessment and review, updated processes, goals, objectives, strategies, and outcomes for the departments in the Finance and Business Division
• Served as a member of the President’s Senior Executive Cabinet
• Presented reports to the Board of Trustees
• Submitted Monthly cash certifications/Banking/Positive pay
• Bank of America Purchasing Card Administrator

Salisbury, NC

• Provided outstanding visionary leadership while building morale and staff retention. Demonstrated commitment to diversity and multicultural issues, and experience with training and building sensitive and collaborative.
• Responsible for the collection of $30M in utility revenue
• Managed/Supervised the Call Center
• Managed/Supervised Front Counter Cashiers
• Responsible for the municipal billing/collection for five surrounding municipalities
• Responsible for the billing/collection of cable, internet, and phone services

Hawkins, Texas

• Work Study Coordinator
• Scholarship Coordinator
• Default Management Coordinator
• Maintain a caseload of both new and returning students for awarding and counseling
• Review financial aid applications, including verifications, dependency overrides, and special circumstances, and package awards, in compliance with federal, state, and College regulations
• Determine student eligibility for financial assistance by performing needs analysis utilizing general and institutional methodology

Columbia, SC

• As a volunteer of the association:
• Served on the President’s Executive Board
• I created and updated the community quarterly newsletter
• Assisted with grant writing and correspondences on behalf of the association president
• Assisted in the planning and implementation of events
• I attended and recorded minutes from all monthly, executive and special meetings held by the association president

• RFM Administrator responsibilities include:o Divisional Contact person (West)o Create/build KPAs, o KPA resolutiono New Store setup
• Train Regional Administrators on how to use RFM
• Train New Contractors
• Menu Survey Administratoro Track installations, process menu surveys, issue stores for processing
• RFM Functionality testing
• Maintain Master Store List, Activation Lists and KPA Catalogs

• IS Training Coordinator
• Setup all training courses with vendors and associates throughout the IS department
• Prepared training manuals and materials needed for classes
• Vendor Management/contact for all training opportunities
• Scheduled and coordinated job fairs including in-house and off-site locations
• Secured food, prizes, andfacilities to hold classes

• Provided support services for the Tax and Small Business departments
• Ordered handbooks and mailings, all tax supplies, routine administrative duties
• Support services included:
• Maintained and updated all tax information in the firm library and shredding needs
• Maintained postage machine, mail distribution
• Main backup for the receptionist, marketing manager and audit secretary

• Provided collaborative leadership while building morale and staff retention. Demonstrated commitment to building positive working relationships between employees, management, tenants, volunteers, and agencies to create.
• Managed/supervised clerical staff members and Title V employees
• Interviewed, hired, and terminated staff, performance evaluations, professional development, cross-team projects and training with staff and volunteers, provided confidential executive support to the President and.
• Enforced all policies and procedures which included creating a dress code policy.
• State contact person for the Emergency Food and Shelter Program (EFSP) and Federal Emergency Management Agency (FEMA); responsible for fund distribution
• Responsible for hiring and the oversight of tenant contracts and issues, telephone services, security systems, custodial services, and leased office equipment.

• Office of Communication Services/National Center for Human Relations/Residence Life
• Trained and supervised student workers
• Prepared confidential reports and letters
• Provided administrative support to the Director, Asst. Director of Res Life, Food Service Manager, supervisor of Printing Services and the Director of the National Center for Human Relations of West Virginia State.
• Planned and coordinated the Student/Parent Orientation, Student Awards Banquet and all Summer Camp Programs that required the use of Residence Halls
• Tracked budget for the office of Residence Life; ($990,000).

Doctor Of Education - Edd, Organizational Leadership

Mba, Management

Bsm, Management

Certificate, Travel/Hospitality