Carol Molback Email & Phone Number

Saint Paul, Mn, Us

Burnsville, Minnesota, United States

In my current role, I collaborate with Data & Analytics Consultants as well as Application and Development Consultants, Leadership, and client stakeholders on Software Development and Data Analysis projects to ensure they are delivered on time and within scope and budget. Monitor tasks required to bring a project to the defined done state, setting priorities, and confirming consultant work adheres to those priorities. Report project status to client stakeholders in a timely manner. • Manage a portfolio of projects that span across multiple business lines while having direct interaction with clients, collaboration with consultants, and coordination with leadership.• Develop, revise, and monitor Statements of Work (SOW) with scope, approach, deliverables, roles and responsibilities, assumptions. • Lead project teams in defining and sequencing activities, estimating tasks, building the plan, and coordinating resources.• Act as Business Analyst gathering requirements from the client and creating acceptance criteria for definition of done.• Perform Quality Assurance testing evaluating the work product and validating that it functions properly and meets specified requirements.

Minnetonka, Minnesota, United States

In my capacity as Project Manager for TailWind Voice & Data, I direct large and small IT projects for the company. I engage and communicate with clients regarding project scope alterations, updates, and potential issues. I review implemented process improvements and deliver innovative feedback. I also ensure timely delivery of projects, supervise the schedule of technicians working at various locations, and keep internal and external teams updated regarding project activities. Key Achievements: • Control largest customer account within company, for client contributing 70% of company revenue.• Act as trainer, mentor, and SME for new and existing employees.

Bloomington, Mn

In this position, I implemented business strategies to deliver effective products, services and solutions to the Franchise and customers, executed plans for efficient restaurant operations as well as process and product improvements. Furthermore, I enforced regional strategies and drove nationally sponsored innovations by acting as subject matter expert (SME), offering training to employees, and communicating goals with key stakeholders. Key Achievements: • Designed process improvement plan in cooperation with Franchises in order to implement new equipment and layouts in each restaurant.• Collaborated with corporate staff and Franchises to conduct education programs in order align Restaurant Operations Improvement Process (ROIP) and training curriculum/tools with global vision of McDonald's corporation.• Coordinated with corporate peers, executive leadership, and Franchises to design and implement training, educational programs, and workshops for employees in accordance with new company initiatives.

Bloomington, Mn

As Operations Consultant, I controlled a team of general managers and employees in a group of company-owned restaurants, selecting the most advantageous consulting approach (directive, coaching, collaborative, or supportive) in alignment with the restaurant performance level. I also ensured restaurants operated within company Quality, Service, and Cleanliness (QSC) and food safety standards, maintaining restaurant compliance with all policies and procedures while meeting sales and profitability goals. Key Achievements: • Maximized business results and enhanced provision of leadership by remaining knowledgeable on operational procedures, standards, and resources.• Enhanced restaurant performance by conducting training that motivated staff, developed competencies, and improved individual output.

Education record

Management Course

Certified Associate Project - Project Management Institute (Currently completing Business Leadership Practices | Convey Leadership |.