Carol D. Email & Phone Number

West Point, Ny

Data Services Coordinator: October 2019-presentEnsure accurate data input and reporting of the Alumni’s database using BBIS CRM.• Monitor general email inbox and process requests generated from these emails.• Process batches by reviewing information prior to uploading information to the database.• Review spreadsheets of information and format so they will accurately upload to the CRM database.• Review monthly reports to ensure data is accurate as per SOPs.• Perform the… Show more Data Services Coordinator: October 2019-presentEnsure accurate data input and reporting of the Alumni’s database using BBIS CRM.• Monitor general email inbox and process requests generated from these emails.• Process batches by reviewing information prior to uploading information to the database.• Review spreadsheets of information and format so they will accurately upload to the CRM database.• Review monthly reports to ensure data is accurate as per SOPs.• Perform the vLookup function in MS Excel to match information between two spreadsheets to review for data accuracy.• Review SOP documents to make sure it is up to date according to systems changes or organizational changes. Show less

Central Valley, New York

Provide Point of Sale customer service and drive sales by engaging with the customer in a courteous and positive manner. This includes processing returns and post-sale adjustments, product information and the utmost pleasant shopping experience possible. Other responsibilities includes:• Assist customers with Amazon returns.• Return clothing from dressing rooms back to the selling floor.

Warwick, Ny

Provided administrative support to the branch operations manager as well as performing inventory activities for the entire branch.• Updated pick tickets and print out delivery tickets for the various freight routes.• Updated the database on incoming inventory with accuracy.• Print out inventory tags for warehouse colleagues to affix on newly arrived merchandise.• Invoice, issue credits and adjustments to customer’s accounts accordingly.• Scanned all paperwork into the… Show more Provided administrative support to the branch operations manager as well as performing inventory activities for the entire branch.• Updated pick tickets and print out delivery tickets for the various freight routes.• Updated the database on incoming inventory with accuracy.• Print out inventory tags for warehouse colleagues to affix on newly arrived merchandise.• Invoice, issue credits and adjustments to customer’s accounts accordingly.• Scanned all paperwork into the computer and upload to the company database.• Answered the phones and route calls to the appropriate party.• Purchased all office supplies.• Assisted operations manager with clerical duties including filing bills to accounts payable for payment, and calculating truck mileage on a monthly basis. Show less

Middletown, Ny

Provided clerical support and data entry at assigned locations in an accurate and timely manner.

Hoboken, Nj

Provided administrative support to 6 Marketing Managers and the Vice President of the Global Rights Licensing Department. The function of this department is to issue licenses to international publishing companies to translate Pearson products. • Maintained life cycle of translation licenses in the company database and expedited translation activities.• Produced and customized monthly sales expense reports including using v-lookups to compile one report from several paradox reports to… Show more Provided administrative support to 6 Marketing Managers and the Vice President of the Global Rights Licensing Department. The function of this department is to issue licenses to international publishing companies to translate Pearson products. • Maintained life cycle of translation licenses in the company database and expedited translation activities.• Produced and customized monthly sales expense reports including using v-lookups to compile one report from several paradox reports to assist management with expense activity analysis. • Identified and resolved discrepancies in the automated product sampling ordering system which resulted in a 30% cost reduction.• Followed up with clients for outstanding documents to ensure licenses were executed and valid, eliminating potential legal issues. • Maintained and reconciled weekly reports generated by A/R of suspense items, resolving outstanding items.• Assisted with database improvements through testing procedures to ensure seamless rollouts.• Provided Excel reports for sales managers to use during trade shows, eliminating guesswork to determine license availability without the need to use the company’s licensing database.• Collaborated with Royalties Department to identify payments without documentation, freeing up valuable time for sales managers to concentrate on driving sales. • Part of a team that resolved reporting discrepancies resulting in properly allocating $2 million in royalties. Show less

Education record

High School Diploma, General Studies

Activities and Societies: Girl's Varsity Basketball - Manager