Carole Gomes Email & Phone Number

San Jose, Ca

Drive process improvements and development of new processes and procedures to meet SOX compliance.Manage cross functional projects and provide ad hoc reports representing the interests of Sales Management, Finance and Sales Operations.Effectively develop, document, execute, manage, and measure assigned sales process projectsand initiatives.Validate purchase orders against contractual agreements. Responsible for reviewing team members orders for accuracy.Manage maintenance agreements in sales force and responsible for the integrity of the monthly maintenance reports.Generate Software License keys.Process all hardware, software, and contract orders into SAP ERP system, ensuring accuracy, Setting and establishing customer delivery expectations in a timely manner.Work with Finance on invoicing and resolution of invoice errors.Support multiple sales personnel within sales region under each Regional VP.Month end and Quarter end revenue recognition reporting. Work with 3rd party on maintaining customer shipping accounts in SAP.Responsible for creating customer accounts in SAP.Participate and assist in the Internal and External Audit Program. Interact with Inside Sales Managers, Account Managers, Customers and Warehouse Personal on all sales order inquiries and issues.Process customer orders, credit requests, return requests, software product licensing and entitlement contracts.Manage the on-line ordering application and provide technical support to customers.Train all new hires.Analyze regular status reports fort customers and team member with the use of business objects.Manage and resolve external and internal queries relating to order status, client account information.Focus, motivate, and inspire Order Management team in a goal and results orientated way by driving optimum individual and team performance to deliver against KPIs and goals.

San Jose, Ca

Process sales orders in SAP.Work with sales account team on managing Central Region accounts.Manage the support maintenance contract process and monthly report.Prepare and process sales orders, includes license key requests and generations.Maintain current and accurate customer files and information. Create service work orders in salesforce.Answer Customer Care Phone lines.Work closely with Finance on order invoicing. Generate return authorizations for external customers.Create department processes and procedures. Work with Shipping Vendor on creation and maintaining customer carrier information.Audit all license and support orders.Train and mentor the Order Management Team.Generate desk top procedures.Maintain the web store database.

•Receive new purchase orders, order changes, and cancellations from Field Sales and Product Division Representatives. •Convert quotes into sales orders via SAP. •Continuous follow up on order configuration changes and issues. •Creation of proforma invoices for Letter of Credit payment terms.•Interact with assigned Divisions, Field Sales offices, Corporate Finance and Treasury department.•Handle International and Domestic sales order processing and data coordination for new purchase orders and change-order submissions, returns, and overall backlog management.•Publish all quotes, sales order purchase orders, customer acceptance specifications, and all other required documents into the FACTS application.•Review peer orders for completion and order accuracy.