Carole Widmer Email & Phone Number

Northfield, IL

• Manager of the Learning & Organizational Development Team responsible for providing learning and coaching solutions for the 625 employees located in Northfield, IL, and Washington D.C., as well as, 25 full time remote.
• Successful implementation of a ten month Leadership Development Program with participants and supervisors reporting an average 30% increase in job performance
• Managed the development and implementation of a required harassment prevention training strategy for all… Show more Manager of the Learning & Organizational Development Team responsible for providing learning and.
• Managed the development and implementation of a required harassment prevention training strategy for all staff achieving 99% compliance and an average training rating of 4.3 on a 5 point scale
• Facilitated courses such as Crucial Conversations and 7 Habits of Highly Effective Managers and achieving course and instructor ratings at 4 or higher on a 5 point scale
• Served as the Program Manager for courses such as Legal Issues in Management, Enterprise Strategy, and Financial Framework obtaining a course and instructor ratings at 4 or higher on a 5 point scale

North Chicago, IL

Project Manager and Instructional Designer for the Regulatory Training Team providing eLearning, instructor led training, and training communications for the 750 global employees in Regulatory Affairs. As the QDP training team project leader, successfully led the needs analysis, design, and development of the Introduction to the Quality Dossier Program.

Buffalo Grove, IL

• Leader of the Institute for Learning Customer Contact Center team of four professionals who managed contractors, vendors and projects as required for a two million dollar annual budget for three contact centers with.
• Implemented an award winning program that increased sales by over 20%.
• Visualized and created a web-based paperless, blended training approach resulting in annual company savings of $.5 million.
• Developed… Show more Leader of the Institute for Learning Customer Contact Center team of four professionals who managed contractors, vendors and projects as required for a two million dollar annual budget for three.
• Developed Integration training plans and achieved 7 successful key Integrations using a unique approach.
• Successfully managed the needs analysis, design and delivery of eLearning Online Banking training solutions.

Buffalo Grove, IL

• Training Leader for the Credit Card Division.
• Designed, developed and facilitated a training program for Customer Service that was expanded for use across the entire Credit Card Division.

Buffalo Grove, IL

Masters, Training And Development

Bachelor'S Degree

2 Year - General Studies

Education record