Carol Farrow, Mba, Csm Email & Phone Number

Dallas, TX, US

Contractor - Data Remediation

 Responsible for Data Management policy-compliance deliverables by leading and/or participating in engagements to complete requirements such as data dictionary, enterprise data control catalogue, data glossary, data lineage, and several other policy requirements. Collaborate effectively with stakeholders across DMI, risk, business, and technical groups to.

Boca Raton, Florida, US

Sr. Business Analyst Certification of Business Rules and Data Governance in Mortgage Loan Origination systems. Analysis of matrix rule logic in proprietary Originations system and other UIs. Creation of Certification documentation, aligning technical specifications with business needs - managing through Stewardship teams to approve certification. Use.

• Update of existing Ellie Mae’s Encompass mortgage system reviewing functional requirements to define and develop structure of ruleset, executable flow of rules and technical rules and Fees, including IBM Decision.
• Promote system development to test/production environments.
• Execute and validate system development/functionality for projects on a pre and post production basis to ensure all requirements are fulfilled.
• Collaborate with other development teams to identify, define, troubleshoot and resolve system issues.
• Assist in design of system enhancements while monitoring user experience, system performance and maintenance implications.Responsible for Products, Pricing & Eligibility updates and system issues. Implementation and.

Charlotte, NC, US

• Underwriter Help Desk (UWHD) - Sr Underwriter supporting residential modification underwriting ensuring compliance with company and market standards providing support in all modification programs – GSE (Fannie.
• Three years as Senior Underwriter supporting residential loans operating under limited supervision.
• Review and provide decisions on complex submissions including credit risk from loss mitigation underwriters supporting all programs.
• Ensure compliance with all regulatory and compliance requirements of all investors, company, and market standards.
• Research, escalate and recommend resolution of procedure gaps and discrepancies.
• Consistently ranked at top of group in Quality Assurance and Efficiency.

Washington, District Of Columbia, US

• In HAMP Solution Center (managing agent of the US Department of the Treasury’s Making Home Affordable (MHA) program) assisting at-risk homeowners.
• Operated under limited supervision, manage and monitor interactions for Making Home Affordable programs supporting operational risk goals by compliance with investor and program policies.
• Recognized as policy subject matter expert with consistently highest number of daily/monthly interactions and quality assurance call quality scores recognized with monthly awards.
• Calls and email responses used for training incoming specialists.
• Worked on special projects including data analysis and integrity in managing update of escalation cases with servicers as well as workload balancing.
• In Government and New Initiatives group – Technical writer developed comprehensive mortgage industry-wide customer support tools (Handbooks) for policy and procedure documentation for multiple projects affiliated with.

• Self Employed
• Financial, administrative, accounting and business development responsibility for mostly start-up companies including high-end marketing, sales, and special event initiatives in short and long-term consulting.

• Advanced through progressive roles including Team Lead, provided internal consulting, analysis, and leadership to generate lasting revenue growth within the highly regulated mortgage industry.
• Senior Underwriter - supported Retail, Correspondent and Wholesale loan Originations in portfolio and FHA prime (DU Underwriting) assessing credit risk and interacting with sales, credit and lending teams.
• Coordinated with internal stakeholders and external clients to ensure on target delivery of services in compliance with contractual and regulatory standards. Used LPM mortgage system.
• Earned recognition from senior leaders for outstanding performance, including “Employee of the Month” and “A Team” as submitted and voted on by peers and management.
• Established position as top producer at the branch and divisional level, earning monthly top sales awards.
• Contributed significantly to corporate culture, served on Citi Women’s Network Steering Committee and acted as Co-chair of Events.

• Provided strategic direction and analysis in project management, process improvement, technology development/implementation, and training initiatives and maintained exceptional communication with all internal.
• Led and contributed to critical market analysis projects, coordinating with technical market analysis firms and administering annual budgets of up to $1.5M annually. Developed and championed Market & Competitive.
• Advanced through multiple positions in Treasury (Domestic & International), running several cash & investment portfolio desks placing cash for overnight and longer term investments, initiating and reconciling cash.
• Developed and maintained global bank relationships and daily cash and investment management both domestic and international (mostly Pacific/Americas region).
• Managed EDS Credit Corporation in Grand Cayman, BWI, an offshore factoring company, purchasing approximately $145M in monthly EDS Accounts Receivables coordinating with European Treasury for investing. Prepared monthly.
• Provided critical data analysis and reporting for operational risk, loss control, business continuity, organization budgets, and certifications in Corporate Risk Management and Risk Finance programs ensuring compliance.

Mba, Finance, Marketing

Mid-Management Certificate