Assisting guests in making reservations.Solving any 'Starwood Preferred Guest' account issues.Responding to guest emails.Processing 'Best Rate Guarantee' program claims.Translating and proofreading documents.

Welcoming guests at the hotel.Making reservations.Dealing with guest complaints. Taking payment from guests in form of cash or credit cards, etc.

Making the schedule.Welcoming guests at the hotel in a polite, friendly and helpful mannerChecking out departing guests using the hotel’s accounting system, services, pricing and promotional offers, etc.

Participating in the organization of the hiring process.Assigning team members their duties.Inspecting work for conformance to prescribed standards of cleanliness.Inventorying cleaning supplies & linen stock.Controlling expenses by the housekeeping department.

*Internship*Creating an employee handbook.

*Internship*Checking the reservation book for reservations for the next meal period.Going to the guests at the entrance and welcoming themAssigning sections to the waiters.

*Internship*Cleaning rooms cleaning public areas.Ensuring security of guest rooms and privacy of guests.Responsible for following the standard operating procedures.