Caroline Torres Email and Phone Number
Caroline Torres work email
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Caroline Torres personal email
Professional experience in area management of Commercial-Technical Training, After-Sales, Internal Customer Service and support to Commercial area developed in companies such as: Tetra Pak, BAT Brasil.Experience with planning and administration of technical training delivery for internal staff and customers besides After-Sales Management. Strong knowledge of sales cycle and delivery process.Trainings Management: on-site, on-line, E-learning and LMS web-based Learning.Implementation and monitoring of Key Performance Indicators (KPIs). Skill with data analysis and reports;Green Belt. Expertise in driving projects of process continuous improvement, knowledge of Agile and PSM methodology (brainstorming, Ishikawa diagram, 5 Why, action plan) and Single Event Analysis for problem solving. Implementation of tools, fostering of methodologies and global processes. Leadership of on-line and multicultural team. Responsible for management of performance, personal and professional development. Hiring, new employee onboarding, objective setting, task-oriented, monitoring of performance, motivation and feedback. Practical knowledge of database applications such as MS Office (Excel, Outlook, Power Point, Word, MS Teams), SAP, Concur and ability to learn new technologies quickly.
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Gerente De ProdutosAmbevtech Apr 2023 - Present
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Product SpecialistAmbev Tech Jun 2021 - PresentCampinas E RegiãoDefinição e evolução do escopo do projeto/produto com conceito MVP para ampliar a visibilidade e produtividade do cliente (interno);Criação e Gerenciamento de Backlog de atividades garantindo maior assertividade e priorização alinhadas às estratégias do negócio. Criar especificações e escrever estórias para o time de desenvolvimento, com clareza e foco no atendimento assertivo das demandas do cliente;Gestão do cliente e mediação das expectativas garantindo o alinhamento das… Show more Definição e evolução do escopo do projeto/produto com conceito MVP para ampliar a visibilidade e produtividade do cliente (interno);Criação e Gerenciamento de Backlog de atividades garantindo maior assertividade e priorização alinhadas às estratégias do negócio. Criar especificações e escrever estórias para o time de desenvolvimento, com clareza e foco no atendimento assertivo das demandas do cliente;Gestão do cliente e mediação das expectativas garantindo o alinhamento das demandas e entregas. Acompanhamento da qualidade das entregas. Show less
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Technical Training ManagerTetra Pak Ltda Jan 2019 - Dec 2020Team leader in the execution of planning of the administrative activities to ensure quality delivery of the technical training services for internal and external customers. Team with 12 direct employees (06-Brazil / 02 USA / 04 Mexico / 01 Argentina).Implementation of the culture of continuous improvement. Definition of the teams, workflow analysis, implementation and monitoring of the action plan; Integration of commercial-technical trainings of the packaging machine area… Show more Team leader in the execution of planning of the administrative activities to ensure quality delivery of the technical training services for internal and external customers. Team with 12 direct employees (06-Brazil / 02 USA / 04 Mexico / 01 Argentina).Implementation of the culture of continuous improvement. Definition of the teams, workflow analysis, implementation and monitoring of the action plan; Integration of commercial-technical trainings of the packaging machine area. Analysis and standardization of processes, unification of team training.Participation in the implementation of on-line trainings (during covid-19 pandemic). Adaptation of methodology and processes review. Show less -
Technical Training CoordinatorTetra Pak Ltda Dec 2017 - Dec 2018Monte Mor-SpCommercial-Technical Training Coordinator (Dec/2017 to Dec/2018) main highlights:Project management of the creation of Training Center of processing machine in Brazil; Management of the physical-financial schedule; Suppliers hiring; Coordination along with internal areas involved with: Marketing; EHS and Purchase; Support for inauguration; Training multiplier of LMS (Learning Management System); Implementation. Attending an International training at headquarter in Sweden and… Show more Commercial-Technical Training Coordinator (Dec/2017 to Dec/2018) main highlights:Project management of the creation of Training Center of processing machine in Brazil; Management of the physical-financial schedule; Suppliers hiring; Coordination along with internal areas involved with: Marketing; EHS and Purchase; Support for inauguration; Training multiplier of LMS (Learning Management System); Implementation. Attending an International training at headquarter in Sweden and multiplied to the team. Show less
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Technical Training AnalystTetra Pak Ltda Oct 2013 - Nov 2017Campinas Area, BrazilSupport for Sales, relationship with Commercial managers for communication and implementation of Portfolio, structuring of marketing material for sales team, sales training session (added-value, presentation to the customer), participation of the sales negotiations, prices and discounts. Building an active sales flow: spread through direct mail (by e-mail), participation in fairs and events of Services in Brazil.
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Administrative AnalystTetra Pak Ltda. Sep 2010 - Sep 2013Campinas Area, BrazilOrganization and structuring of the administrative activities of the Legal Department. Structuring of the lawsuits and workflow.
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Administrative Analyst (Back Office Center)Souza Cruz Sa Jun 2007 - Feb 2010Support to areas such as Sales, Marketing, Finance and Logistic. Preparation of reports and control spreadsheet of the administrative area and managerial support. SAP. Elaboration of contracts related to Merchandising, leasing and services providers; supplier and customer service providing and receiving information about products and services. -
Administrative InternAmerica Latina Logistica Apr 2005 - Dec 2006Creation of the annual budget and control of budgetary accounts, creation and follow up of external 3rs party vendors, creation and presentation of reports for budget control, support on events organization and management meetings.
Caroline Torres Skills
Caroline Torres Education Details
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Cursando -
160 Horas -
Inpg Business SchoolPeople Strategic Management -
Public Management
Frequently Asked Questions about Caroline Torres
What company does Caroline Torres work for?
Caroline Torres works for Ambev Tech
What is Caroline Torres's role at the current company?
Caroline Torres's current role is CUSTOMER SERVICE / TECHNICAL TRAINING / AFTER-SALES MANAGEMENT / GREEN BELT.
What is Caroline Torres's email address?
Caroline Torres's email address is 99****@****.com.br
What schools did Caroline Torres attend?
Caroline Torres attended Fm2s Educação E Consultoria, Escola Pm3, Inpg Business School, Unesp - Universidade Estadual Paulista "júlio De Mesquita Filho".
What skills is Caroline Torres known for?
Caroline Torres has skills like Sap, Negotiation, Microsoft Excel, Portuguese, English, Business Planning, Financial Analysis, Training And Development, Decision Making, Conflict Management, Change Management, Technical Training.
Not the Caroline Torres you were looking for?
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Caroline Torres
C-Level Executive Secretary | C-Level Executive Assistant | Office ManagerSão Paulo, Sp2scaladatacenters.com, ledvance.com -
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