- Successfully led the transition of the store's Point of Sale (POS) system from Lightspeed to Shopify, including extensive research, data migration, coordination with customer support, and staff training, resulting in improved efficiency and functionality.- Managed end-to-end processes for web orders and custom orders by collaborating closely with local makers, maintaining clear communication and timelines to meet customer expectations- Proactively identified opportunities for process improvements and implemented solutions to streamline operations

- Collaborated with the performance marketing manager to create, track and optimise digital marketing campaigns- Trained in a variety of ads management platforms - Assisted in budget tracking and large scale data management across Google Sheets- Created monthly reports for clients that evaluated full-funnel performance across organic socials, paid socials and web/search- Analysed client data to create campaign target audiences - Created new ad briefs for client campaign use