Customer Success Leader 15+ years leading Revenue Growth NDR & Retention GDR, Transforming & Innovating the Customer Experience including Technical Support, Onboarding, Ongoing CSAT & NPS, Driving Enterprise Business Strategy, Operations, Implementation, ROI, and Growth Outcomes at Scale by Optimizing Customer Engagement across Strategic, Enterprise, Commercial, & SMB Segments for the Ultimate Customer Journey.Professional Services Implementation & Project Management Certifications, "begin with the end in mind": Agile BMBOK, Project/Program PMP, 6Sigma Black Belt, CRM, API, MA, Web, Mobile & Secure Cloud Technologies.Servant Leadership Practitioner: A philosophy and set of practices that enrich the lives of individuals and teams, building better organizational readiness, enabling greater business performance results & outcomes; ultimately increasing employee engagement & trust with authentic caring relationships for high-performing individuals contributing to revenue retention & growth. Leaders serve their teams in a transparent and inclusive environment to lead and grow from their people's feedback; be brave.Leadership is about recognizing that there's a greatness in everyone and my job is to create an environment where that greatness can emerge. "Essence of life?" To serve others and to do good.Emotional Intelligence, Strategic Vision, Data Driven, Change Transformation, Builder, Scaling Operational Processes, Resourcing Efficiency & Execution, Cultural SavvyENTJ - Empowering customers & teams for more-productive business with a better bottom line!Gallup Clifton Strengths Coach:1. Individualization - Relationship Building2. Strategic - Strategic Thinking3. Self-Assurance - Influence4. Arranger - Execution5. Significance - InfluenceSpirit Animal: She-WolfA guide, a partner, a visionary leader whose purpose is to help realize your big dreams. Faithful, nurturing, intelligent, & trustworthy for navigating to jump over obstacles, move around barriers, and clearly see the path forward. A naturally social creature & energy that loves teamwork. A loyal leader to assess & determine every step along the way -- learning, growth, & customer success.
