Caroline Burt Email & Phone Number

Maine, United States

Denver Metropolitan Area

Denver, Colorado, United States

Celtra makes software for the most innovative brands and creative thinkers, including developing the industry standard for bespoke or templated production, trafficking, and analytics of premium ad experiences that maximize the value of every impression. During my time as Sr. Customer Success Manager I served as a trusted advisor for 12 enterprise clients ($4M ARR), growing two of Celtra’s top accounts by +205% and +174% YoY. Responsibilities included:- Partnered with Exec Sponsors to uncover business needs, analyzed customer health/performance data, and developed mutual success plans in ClientSuccess and SFDC, exceeding NRR goals.- Worked closely with Product on large-scale product rollouts.- Served as the Voice of the Customer internally with customer escalations and feedback.- Led Celtra’s Customer Success NPS & Playbook initiatives, aligning CSMs across two business units.- Worked with Celtra's Data & Insights leadership to build and optimize PowerBI dashboards.Noted Clients: Hearst, Tripadvisor, InMarket Media, Bloomberg, HCodeMedia, Infillion, Dotdash Meredith, WebMD, Fandom, BDG, PadSquad, Catalina Marketing

Denver Metropolitan Area

Adswerve is a media, data and tech consultancy that partners with top marketing and cloud technology platforms to help clients make stronger connections with their customers and shatter their revenue goals. During my time as Account Manager I achieved the following:- Closed $1.2M in net revenue and managed $4M in retained client revenue (81 clients total) with ownership of the full customer lifecycle - onboarding, training, support, escalations and renewal.- Managed 3 Google-funded high-visibility projects in partnership with client teams and data analysts.- Developed a playbook to streamline onboarding operations for new analytics clients.- Onboarded 5+ clients per month in partnership with Solutions and Support.Noted Clients: The Arena, Godfrey Dadich Partners, The Detriot Lions, Stitch Fix

Greater Denver Area

Merkle is a data-driven customer experience company, delivering transformational work for the world's leading brands. During my time as Email Sr. Account Coordinator:- Partnered with developers and solutions architects to execute email and SMS campaigns in SFMC weekly.- Collaborated with clients to define KPIs and AB tests to support business goals and monitored email/SMS metrics to ensure successful delivery.- Implemented one of the highest earning promotions historically for a luxury CPG brand within 3 months of onboarding. - Became a SFMC subject matter expert.Noted Clients: Clarisonic, Armani, Kiehl's (L'Oreal LUXE brands)

Greater Denver Area

Adtaxi is a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, Adtaxi helps advertisers solve complex marketing challenges with custom, performance-driven solutions.- Supported 70 Enterprise B2B accounts ($2M ARR) across multiple verticals. - Maintained client retention by building monthly reports, presenting progress toward KPIs, providing recommendations and highlighting client wins. - Partnered with Sales in preparing and executing client QBRs, traveling biannually to present in person in front of client teams. - Revamped monthly reporting templates to better align with client needs, supporting 5 Digital Account Specialists and 200+ Enterprise accounts.

Greater Los Angeles Area

66 Audio builds Bluetooth wireless headphones designed for audiophiles on the go and for those who demand the best listening experience.- Point of escalation for technical support (10+ tickets daily), working with engineers and developers to resolve issues and monitor feedback trends. - Developed and executed product promotions plans in partnership with CEO, managed the business’s highest earning promotion in Q4 of 2017. - Partnered with developers and designers to revamp customer support site, streamlining user experience and technical support workflows.

Greater Los Angeles Area

[Promoted from Associate to Manager in 2017]

Loyola Marymount University

• Manage a photo staff of six people.• Communicate directly with the editors in charge of the different sections of the paper.• Manage the aesthetics of the paper: in online content and in print content.• Management of the paper's Instagram and the promotion of it - organized an Instagram competition that worked to connect print and digital audiences. Expanded the Instagram account's reach and engagement, bringing more readers to the newspaper's website. Past positions: photo staff (August 2013 - January 2014), assistant photo editor (February 2014 - February 2015)

Bachelor Of Arts (B.A.), Communication Studies

Activities and Societies: Delta Zeta, NSCS, The Los Angeles Loyolan, Mane Entertainment, Lambda Pi Eta, ArtSmart, Special Olympics

Semester Abroad - John Felice Rome Center

Rome, Italy

International Baccalaureate Diploma

Activities and Societies: Women's water polo, women's swim team, women's cross country, Photo Club, National Honors Society, California.