Caroline Viguers
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Caroline Viguers Email & Phone Number

Technical Operations Analyst at StarRez, Inc.
Location: Charlotte, North Carolina, United States 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
StarRez, Inc.
Role
Technical Operations Analyst
Location
Charlotte, North Carolina, United States
Company size
366 employees

Who is Caroline Viguers? Overview

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Quick answer

Caroline Viguers is listed as Technical Operations Analyst at StarRez, Inc., a company with 366 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Caroline Viguers.

Caroline Viguers previously worked as Technical Support Representative at Starrez, Inc. and Team Lead: QA Written Communications and Refund Specialist at Better. Caroline Viguers holds Sociology And Criminal Justice With Minor In Political Science from University Of North Carolina Wilmington.

Company email context

Email format at StarRez, Inc.

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StarRez, Inc.

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Profile bio

About Caroline Viguers

Caroline Viguers is a Technical Operations Analyst at StarRez, Inc..

Current workplace

Caroline Viguers's current company

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StarRez, Inc.
Starrez, Inc.
Technical Operations Analyst
Charlotte, NC, US
Website
starrez.com
Employees
366
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Company profile
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7 roles

Caroline Viguers work experience

A career timeline built from the work history available for this profile.

Technical Support Representative

Current
Starrez, Inc.

Remote

  • Maintained 100% SLA compliance and a 99% CSAT score, showcasing excellent communication skills and strong knowledge of the product
  • Resolved over 1,600 tickets in the past year, earning recognition as the top performer among US employees and ranking in the top 5 globally, driven by a commitment to delivering quality customer support
  • Utilized SQL to troubleshoot technical challenges, analyze data, and implement solutions that improved customer outcomes.
  • Collaborated across teams to document recurring issues, identify patterns, and escalate technical challenges effectively.
Nov 2023 - Present

Team Lead: Qa Written Communications And Refund Specialist

Better

Remote

  • Established and led a quality assurance department, promoting cross-functional collaboration.
  • Conducted comprehensive audits of chats and emails, identifying areas for improvement and ensuring compliance standards.
  • Developed federally compliant canned responses for FAQs and established standard operating procedures (SOPs).
  • Mentored, trained, and guided associates across US and India teams.
Dec 2021 - Feb 2023

Business Development Specialist: Written Communications

Better

Remote

  • Analyzed credit, asset, income, and policy documents for alignment with UW guidelines.
  • Provided valuable support to borrowers, guiding them through the process and clarifying document requirements.
  • Mentored, trained, and conducted shadowing sessions for incoming associates across US and India teams.
  • Created compliant canned responses for FAQs, enhancing the SDA workflow.
  • Achieved #1 IC position in the department with a 4.9% CSAT, 11-second reply time, and over 800 monthly chats.
Jul 2021 - Dec 2021

Customer Experience Associate: Inbound Calls

Better

Remote

  • Passed NMLS Exam, licensed in 21 states with NMLS #2137031.
  • Consistently ranked in the top 5% of the department with a 4.8% CSAT, 100% PUR, and exceeded 400 inbound calls monthly.
  • Handled inquiries throughout the customer experience, from pre-application to funding.
Apr 2021 - Jul 2021

Cafe Manager

Port City Java

Wilmington, North Carolina, United States

  • Invoice incoming orders from a variety of outside vendors and translate daily sale reports into location specific reports for CFO
  • Achieve and exceed monthly and quarterly sales targets - $150,562.50 quarterly goal vs $155,125 quarterly actual
  • Improve effectiveness of product and labor through monthly inventory and monitoring waste - Consistently in top 3 of 16 cafes for monthly productivity efficiency
  • Successfully established a communicative and goal oriented workplace through weekly meetings with the CEO and DM to discuss industry best practices and relaying information to my franchise
Oct 2018 - Apr 2021

Certified Barista Lead

Port City Java

Wilmington, North Carolina, United States

  • Interview, hire, and coach a staff of 12 people while keeping them up to date on corporate standards and changes
  • Work to resolve any customer complaints in a timely manner through interpersonal and solutions oriented communication
Dec 2016 - Oct 2018
Team & coworkers

Colleagues at StarRez, Inc.

Other employees you can reach at starrez.com. View company contacts for 366 employees →

RR Rocken Roll Rocken Roll Colleague at Starrez, Inc. Columbia, South Carolina Metropolitan Area, United States View → JC Jack Carter Jack Carter Colleague at Starrez, Inc. Sydney, New South Wales, Australia, Australia View → MS Mark Stewart Mark Stewart Colleague at Starrez, Inc. Greater Oxford Area, United Kingdom View → WQ William Quarta William Quarta Colleague at Starrez, Inc. London, England, United Kingdom, United Kingdom View → LF Lana Furry Lana Furry Colleague at Starrez, Inc. Brantford, Ontario, Canada, Canada View → MG Myrinda Grantham Myrinda Grantham Colleague at Starrez, Inc. Denver Metropolitan Area, United States View → VL Victoria Londerholm Victoria Londerholm Colleague at Starrez, Inc. San Diego, California, United States, United States View → MS Martin Sagendorf Martin Sagendorf Colleague at Starrez, Inc. Arlington, Virginia, United States, United States View → KB Kirstin Bingmer Kirstin Bingmer Colleague at Starrez, Inc. Columbus, Ohio, United States, United States View → DH Daniel Henley Daniel Henley Colleague at Starrez, Inc. Greater Melbourne Area, Australia View →
2 education records

Caroline Viguers education

FAQ

Frequently asked questions about Caroline Viguers

Quick answers generated from the profile data available on this page.

What company does Caroline Viguers work for?

Caroline Viguers works for StarRez, Inc..

What is Caroline Viguers's role at StarRez, Inc.?

Caroline Viguers is listed as Technical Operations Analyst at StarRez, Inc..

Where is Caroline Viguers based?

Caroline Viguers is based in Charlotte, North Carolina, United States while working with StarRez, Inc..

What companies has Caroline Viguers worked for?

Caroline Viguers has worked for Starrez, Inc., Better, and Port City Java.

Who are Caroline Viguers's colleagues at StarRez, Inc.?

Caroline Viguers's colleagues at StarRez, Inc. include Rocken Roll, Jack Carter, Mark Stewart, William Quarta, and Lana Furry.

How can I contact Caroline Viguers?

You can use AeroLeads to view verified contact signals for Caroline Viguers at StarRez, Inc., including work email, phone, and LinkedIn data when available.

What schools did Caroline Viguers attend?

Caroline Viguers holds Sociology And Criminal Justice With Minor In Political Science from University Of North Carolina Wilmington.

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