-Diagnosed, repaired, configured, and replaced 50+ POS systems, keyboards, thermal printers, back-office printers, and label printers for 30+ Discount Drug Mart stores across Ohio, improving operational efficiency-Installed, updated, and configured computers and printers for 5+ Heinen’s stores, reducing downtime

-Imported 1,000+ court documents into AMCAD case management system, ensuring 100% accuracy for future access-Restructured 2,000+ archived court cases, implementing a new categorization system to streamline case retrieval-Monitored and maintained inventory for 200+ current court cases, enabling seamless access for judicial staff

-Collaborated with team to set up and maintain county-wide enterprise computer and telecommunications systems-Diagnosed and resolved technical issues for enterprise systems, reducing average resolution time-Documented 200+ technical issues and generated trend analysis reports to reduce recurring problems by 15%-Optimized and deployed the department's Active Directory and Group Policy, enhancing system security and efficiency -Developed scripts to automated maintenance, documentation, and remote configuration tasks for Mitel phone systems, saving 10+ hours weekly

-Managed administration of all on-site workstations from System Care’s largest client, Cleveland State University-Provided technical support for IT hardware and AV systems to instructors and staff, improving overall satisfaction-Streamlined and automated preventative maintenance strategies for 500+ workstations by developing scripts for on-going tasks, improving documentation accuracy and saving 10+ hours weekly -Resolved 100+ IT support tickets for on-site and remote users, addressing issues such as hardware failures and network connectivity