• Performs a variety of administrative, clerical and other duties as assigned based on departmental needs• Maintains the Directors calendar and record-keeping systems• Handles incoming and outgoing hardcopy and electronic mail• Drafts correspondences and responds to inquires• Answers the telephone• Retrieves all phone messages and provides information to the callers as appropriate• Maintains office supply inventories and orders supplies as needed• Maintains and updates spreadsheets for membership incentives drives, local campaign statistics and other relevant data and assists with verification of membership• Prepares accurate membership reports for the National Executive Board and retrieves statistical reports for dissemination to member organizations.• Coordinates APWU (American Postal Workers Union) benefits information mailings to non-members and members with Voluntary Benefits Plan, Health Plan Accident Benefits Association and Union Plus Organizations• Arranges necessary travel reservations and itineraries along with preparation of materials to be disseminated at seminars and conventions• Compiles and creates the Directors Travel Expenses with all necessary documentation for submission to the Secretary Treasurers Office• Preforms any other duties assigned by the Director

• Maintain large databases of statistical grievance/arbitration reports• Create and maintain complex excel spreadsheets based on APWU (American Postal Workers Union) and USPS (United States Postal Service) grievance/arbitration schedules• Track Arbitration schedules and reports• Interact daily and assist with USPS HQ officials and departments and APWU field offices on arbitration schedules• Monitor and respond to emails sent to the JASS (Joint Arbitration Scheduling System) Service Center• Assist in processing Arbitrator invoices for payment• Assist in responding to questions or issues from the field regarding invoices entries and payments• Create meeting agendas, reports and take meeting minutes• Responsible to assist the Director of Industrial Relations in daily operations of the department• Responsible for assigned projects from the Director of Industrial Relations regarding the Joint Arbitration Scheduling System

• Maintain the referral flow for assigned team, respond to referral phone and interface with intake and home care coordinators to assure continued volume of referrals for Agency• Schedule all correct visit codes for team patients based on calendars created• Maintain visit date and code changes daily• Process all necessary Schedule changes generated by field staff timely and accurately; this includes missed/declined/rescheduled and reassigned visits• Complete process for Transfer to Impatient Facilities• Communicate updated patient information to appropriate clinical staff. Initiate appropriate process to make changes• Follow up with field providers re: missing documentation and questions on documentation. Include follow- up to Clinical Manager when field staff continue to have issues and/or are delinquent• Triage telephone calls• Participate in ongoing process improvement activities• Perform other duties as assigned• Responsible for obtaining, verifying accuracy and inputting various data sets into an integrated home care information system (Home Care Home Base)• Assist in the management of the referral flow to assigned team

Only was here for a short time, due to the owner selling the DME Company then transferring me to his Home Health Care Company (the VNA) 2 weeks prior to the sale• Sales Support for the Southern Maryland territories Assistive Technology Practitioner (ATP)• Customer Service, data entry, patient registration, insurance verification and authorization• Collect co-payments• Create profit analysis for ATP, Manager and Billing Department• Process orders received and submit Purchase Orders to the Warehouse• Informed patient and ATP when Durable Medical Equipment was ready to deliver• Prepared accounts/claims for billing

• Data Entry, enter patient information into company programs for electronic and paper claims filing on Health Insurance Claim Form 1500• Customer Service, contact patients for follow up regarding Durable Medical Equipment• Keep Sale Representatives informed on status of patient authorization pending with Health Insurance Plan• Verify patient eligibility of coverage and obtain authorizations when required• Work with Doctors, physical therapy clinics, hospitals and patients to obtain needed clinical information for authorizations• As a Re-Authorization Specialist I handle more Sales Representatives and accounts are by regions instead of states, larger number of accounts/patients

• Enter DME Orders for Dynasplints received from Doctors into our systems• Verify patient's Health Insurance eligibility and benefits• Obtain required Prescription and clinical notes to support medical necessity when authorization was required by Health Plan. Once authorization was submitted followed up with Health Plan every 48 hours for status• Central and South Florida Team consisted of 14 Sales Representative and 1 Regional Sales Manager• Held weekly conference calls with each Sales Representative to review each patient in their territory. Each Sales Representative averaged 30-60 new orders monthly• Keep daily spreadsheet logs for each territory listing every patient that was pending paperwork for billing or authorization• I was recruited to Dynasplint Systems in September 2008 as support for any Sales Support Representative that needed assistance with order entry, Insurance Verification and authorizations or as a fill-in

• Set appointments for patients, Pre-registered patients for appointments, verified health benefits and obtained authorization for surgeries, procedures and vascular testing• Obtained referrals from Primary Care Physicians and sent vascular studies reports• Registered patient upon arrival at the Emergency Room• Bed Control, when patients admitted from the emergency room, assigned patients to designated units by using a bed board census report and contacting Floor Charge Nurse• Once a patient was admitted from the ER, contacted Health Plan for notification of admission• Entered patient information into hospital system for electronic and paper claims filing on Facility UB92 forms, now known as UB04• Customer Service, directed patients and families to areas needed in the facility, collected co pays and bill payments

• One of the first females to have the honor of being allowed in The Old Guard when the 289th MP Co. was reactivated in November 1994• Combat trained, Military Police Diploma, Top Secret Clearance in 1994 as required to serve in the 289th MP Co, 3rd US Infantry, Presidential Escort, the Old Guard• Patrolled and also worked Dispatch and reporting on the MP Blotter• Honorable Discharge 05Mar2002