Carrie Jackson Email & Phone Number

I am a committed, dependable and innovative Mortgage Banking Professional with 25 years of increasing responsibilities in operations, management and consulting. My positive attitude and strong work ethic enhance my expertise in the following skills:• Expert knowledge of servicing areas such as Customer Service, Escrow, Cash Management/Payment Processing,, Investor Reporting, Collections, Loss Mitigation, Bankruptcy, Foreclosure, REO, Claims, Servicing Acquisitions and Releases.• Proficient experience with Servicing and Default Management knowledge for both mortgage and consumer loans.• Ability to identify client’s strengths and weaknesses, leveraging available solutions and resources to develop and implement value added programs and show proven enhancement to operations.• Experience in process engineering documenting process flows, time studies and cross functional handoffs to promote and execute successful enhancements to client’s performance.• Capability in conducting platform and departmental reviews in small, medium and mega servicers to promote efficient systems usage, determine root cause for inefficiencies, identify areas for process improvement and provide recommendations and solutions.• Skilled experience with acquisition and platform conversions including functional review assessments, recommendations and solutions to promote business readiness.• Expertise with high level and detailed business line discoveries to assess operations, process and technology to provide executives and business line management with root cause analysis, business implications and solutions.• Background in writing business procedures and delivering training.• Proficient in building, nurturing and maintaining relationships with clients, vendors and executive management in project management, process engineering, relationship management and consultant roles.