Carrie White Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Nashville, Tennessee, Us

Nashville, Tennessee, Us

Indianapolis, Indiana, Us

•Managed and implemented statewide hiring practices by streamlining the candidate interview process for System Patient Access and Patient Financial Services roles•Engaged in strategic partnerships with staffing agencies to identify quality talent for front-line positions within Revenue Cycle Services•Project management liaison to advise and consult with executive leadership and operational management teams to successfully execute full life cycle recruitment of consultant employees•Dedicated onboard advocate and ambassador of new team members by co-facilitating the Revenue Cycle Services New Hire Orientation class to welcome, empower, engage, excite and support new team members•Project management liaison as a Regional Transformation Lean Manager for System Patient Access to implement lean processes for the Northern Region hospitals to improve process flow, quality of service and patient satisfaction•Supported the project management plan for ICD-10 within System Patient Access by converting registration accounts for the Northern Region hospitals (ICD-10: International Statistical Classification of Disease & Health Related Problems)

Indianapolis, Indiana, Us

•Developed, trained and supported frontline team members in customer service to improve patient experience•Strengthened internal partner relationships by identifying training gaps, and implementing accountability metrics•Recruited and hired new employees in collaboration with Human Resources and staffing agencies•Utilized reporting tools to measure collection effectiveness in patient demographics and insurance•Increased team engagement through meetings, newsletters, and employee recognition to foster a cohesive culture

Dallas, Tx, Us

• Created and implemented sales action plan strategies to secure business for a 18,000 sq. ft. convention hotel• Executed detailed account management to maintain and grow revenue and client relationships• Implemented marketing efforts of phone call prospecting, outside client appointments, customized proposals, educational presentations and client functions to showcase the hotel’s attributes• Excelled in training fellow team members in the “Shop Call” process to ensure proper phone etiquette, customer service, and rapport was established with prospective clients

Orlando, Florida, Us

• Maximized revenue potential by strategically marketing 35,000 sq. ft. convention hotel • Consistently performed as a strong sales leader by exceeding revenue goals by30-50% • Fulfilled the role of adviser to clients in the sales process by delivering memorable site visits• Educated the client on meeting solutions and presented financial performance at the completion of events• Enhanced the sales team dynamic by organizing proactive sales calls, and creative client receptions

Merrillville, In, Us

• Achieved group revenue goals of $330,000 within the government, sports, and entertainment markets (Courtyard, SpringHill Suites, Fairfield Inn & Suites)• Utilized customized web pages and reservation links to enhance client event presentation • Negotiated sales contracts, communicating with key contacts, analyzing production reports• Launched unique meeting packages with partnering venues

• Created account saturation charts to uncover business and key contacts• Proactively established client relationships through industry networking events and property site tours• Analyzed industry reports to uncover travel trends and identify growth potential

Generate contracts and maintain accounts for a multi-property and association managerRevamped the six property sales portfolio highlighting key attributes of the citywide cluster hotelsCollaborate with a team of six sales assistants to ensure daily productive work flow and office necessities Administer world class customer service by addressing the needs of internal and external clients.

Chicago, Il, Us

Motivated and led an internationally recognized student organization of 125 membersDeveloped and implemented professional goals and activities with executive board membersProvided professional development opportunities for students by hosting guest speakers, planning company tours, and integrating leadership training

Santa Clara, Ca, Us

Authored customer resolution management knowledge base for software productsDesigned new web links that were implemented on KANA's intranetParticipated in various conference calls with industry analysts and satellite employees

Bachelor Of Science, Marketing | Organizational Leadership | Spanish

Program, Spanish Studies