Carrie Barker Email & Phone Number

Tacoma, Wa, Us

Oversee the lifecycle of individual web design and development projects and serve as a customer experience manager for SiteCrafting clients during the project process. Manage and communicate with both internal and external stakeholders on project scope, timeline, budget, resources, risks, changes, requirements, and project status.

Tacoma

I work with clients to create customized organizing and productivity solutions that are effective and easy to follow so they may: - Reclaim space and have the time and energy to pursue passions- Make spaces both useful and beautiful- Simplify and streamline daily tasks- Release what no longer serves them, connect them with things they love and make room for the presentI provide a patient, non-judgmental and empathetic approach to the clearing process and:- Listen and understand clients' vision, needs, style and space limitations- Teach them organizing strategies to save and protect their time, money and energy- Create a customized solution that is a reflection of their style, colors and lifestyle- Empower them to create a balance in their home- Transform their space into a place that energizes them, makes them feel centered and is beautiful!

Responsible for the education, training, support, and evangelism for zones.com, as well as the planning, on-boarding, and support of all current and prospective clients with online purchasing.Work with the Ecommerce Integration Team, UI/UX Team, and pertinent IT staff to identify and manage enhancement opportunities. Conduct trainings and demos for both (internal) Zones account executives and (external) customers and clients. Nurture the overall online customer experience and functionality, and encourage the transition of customers from offline to online, strategically targeting accounts where appropriate. Ensure accurate documentation of all best practices, policies and procedures related to the integration and management of the various ZonesConnect tools.

Project Manager for an online publication geared toward liberal arts educators and professionals in United States, Canada and Mexico: Consulted on business plan and strategy; researched and located appropriate technology platform; developed databases; researched and identified business opportunities; mitigated potential risks and found pragmatic business solutions based on the needs of our target market; content management and conversion; design consult.

Developed and implemented marketing communication programs and technology solutions to increase gifts, brand awareness and improve overall member experience: Established and maintained on-going client relationships with sponsors; designed, wrote and produced marketing communications and collateral, direct and email campaigns, e-newsletters; managed website (http://www.lemaymuseum.org) and social media content, projects and overall strategy; marketed, booked and managed events.

Managed the overall product experience for GuideSafe (http://www.guidesafe.com/), a web-based crisis management and emergency notification application: Researched and created concepts of new product features; produced data flow and user interaction documents and wrote detailed feature and software specs; managed project status and milestones; maintained ongoing communication and status updates to team members, business stakeholders and executive management; wrote and edited all help/knowledge base files, in-product copy, outgoing client emails and product tear sheets.

Program Manager, Consumer and Corporate Web Marketing - August 2004 -January 2007: Managed the e-commerce program for Rhapsody (http://www.rhapsody.com), RealPlayer (http://realplayer.com/), SuperPass (http://www.real.com/superpass) and RadioPass products: Managed successful roll-outs of Rhapsody product version 2.0, 3.0 and 4.0 (each 3+ month project cycle); worked with marketing, design and engineering technology teams on 40+ new e-commerce projects per quarter with an average one week development cycle. Other positions held due to multiple promotions:Program Manager, Consumer Transaction Systems - August 2003 -August 2004: Lead analysis, design and technical implementation of programs to streamline contact management, consumer on-line and community support tools seeking to improve the efficiency and effectiveness of customer support staff.Lead Software Test Engineer + Program Manager, Consumer Transaction Systems - November 2002-August 2003: Managed quality assurance (QA) team for customer management and retention projects in a 2 month development cycle.Software Test Engineer, Consumer Transaction Systems - December 2000-November 2002: Designed, wrote and executed tests based on design requirements and specifications. Marketing Support Specialist, Consumer Transaction Systems - August 2000-December 2000: Managed, tracked and analyzed e-mail campaign statistics for business stakeholders.

Developed, planned and managed over sixty-five successful club special events, lectures and classes per year (attendance from 12-1200 guests).

Education record

Bachelor Of Arts, French, Publishing

Education record

Education record

French Language & Culture, Political Science

Project Management Certification