• Led development of and maintained an internal CLI tool that interfaced with API endpoints for site maintenance and management.• Increased client's site performance by 23% by implementing caching techniques.• Owning client requests, project plans, and delivery end to end; coordinating between teams to consistently meet deadlines.

Acted as part of a six-person team on a 24/7 schedule to resolve issues that business users were having. Was one of two people that communicated with HR about new hires and ensured their accounts were created prior to their on-boarding day to guarantee a smooth transition into the company.• Expanded knowledge item library with frequent issues that would arise, leading to a faster resolution.• Managed a new hire account matrix that allowed faster account creations while staying in compliance.• Maintained passwords, data integrity, and system security for the desktop environment.

Kept strong customer relations while ensuring the safety and security of the casino and its operations. Trained new hires up to standards, while also preparing/presenting SOP’s and PowerPoints for coworkers and trainees. Trained other departments as needed in emergency protocols such as bomb threats, and active shooters. Attended Safety Committee while working swing shift. This gave me the opportunity to address safety concerns across the property, which included roof damage, OSHA violations, and any additional safety problems I saw.

Kept strong customer relations while ensuring the safety and security of the casino and its operations.

Maintained customer relations with a professional attitude.

Assisted customers with building new systems, troubleshooting, and finding the proper accessories they needed. I was also tasked to assist with the website and to help keep it current.

Assisted customers with finding products, and making sure they had the product, along with giving them a complete solution so they had everything they needed.