● Facilitated phone call orders and organized order tickets, managing an average of 50+ online and 3rd-party vendor orders per shift, enhancing customer satisfaction and streamlining service● Engaged with customers directly, delivering orders to their cars alongside processing payments, resulting in increased customer feedback and consistent revenue● Maintained a clean dining area by bussing tables in a timely manner, allowing for the smooth operation of the restaurant and contributing to reduced customer wait times

● Organized and optimized product displays and stock across the store’s 13 aisles, creating an appealing environment to improve product accessibility and increase sales● Assisted customers daily in locating items, enhancing overall customer satisfaction● Coordinated the disposal of trash in collaboration with Quality Assurance and other team members, helping maintain store cleanliness standards.

● Utilized GIS software to build interactive web maps for the downtown area, recording property information for over 20 buildings, updating the city records for each building (size, owner, tax information, etc.)● Identified outdated information and ownership, compiling and analyzing data to target areas for improvement within the Downtown area● Attracted over 7 new small businesses to the Downtown Newton area as a result of revitalization efforts in association with 3 other interns within the same department● Collaborated with the Downtown Development Department and head of Information Technology, gaining insights into IT and cybersecurity operations as well as city modernization plans

● Sold movie tickets to customers, cleaned up after each movie using vacuums and blowers● Prepared and served popcorn, candy, and soda to customers, providing excellent service