Carson Wong Email and Phone Number

• Consult a key nonprofit organization on mission-critical humanitarian works focused on domestic abuse, marriage counseling, parental training, young adult suicide prevention, crisis intervention, and trauma and drug counseling• Power organizational effectiveness by revitalizing the agency, steering key initiatives including a massive volunteer recruitment and training campaign to source, recruit, train, and inspire 30 volunteers to achieve strategic goals• Evangelize the mission… Show more • Consult a key nonprofit organization on mission-critical humanitarian works focused on domestic abuse, marriage counseling, parental training, young adult suicide prevention, crisis intervention, and trauma and drug counseling• Power organizational effectiveness by revitalizing the agency, steering key initiatives including a massive volunteer recruitment and training campaign to source, recruit, train, and inspire 30 volunteers to achieve strategic goals• Evangelize the mission, growing the volunteer base from 2 to 30 in <2 years• Teach, coach, and mentor individuals in small groups and through one-on-one counseling sessions• Cultivate win-win relationships with stakeholders and community leaders through public speaking and high-impactfundraising programs, lifting donor participation from 10 to 54% in <3 years• Consult with social services, counselors, and the program director, creating a multimedia educational platform to sharebest practices on operating effective transitional housing programs• Manage and improve operational practices, formalize policies and procedures, and provide daily operations oversight• Track and forecast operational trends and analysis to foster continuous improvement and inform decision-making• Realized profound impacts in client groups, preventing divorces in 80% of participants, reducing domestic abuse incidentsby 50%, and averting 3 suicide attempts Show less

•Spearheaded all aspects of branch operations including sales and marketing strategy, HR, payroll, state and federal compliance, and branch management, ranking #2 and #3 in sales month-over-month out of 14 branch offices• Assumed ever-increasing responsibilities in leadership, operations, and HR in the fast-paced staffing industry by demonstrating strong leadership qualities and effective management skills• Direct, coach, train, and inspire up to 150 employees to achieve peak… Show more •Spearheaded all aspects of branch operations including sales and marketing strategy, HR, payroll, state and federal compliance, and branch management, ranking #2 and #3 in sales month-over-month out of 14 branch offices• Assumed ever-increasing responsibilities in leadership, operations, and HR in the fast-paced staffing industry by demonstrating strong leadership qualities and effective management skills• Direct, coach, train, and inspire up to 150 employees to achieve peak performance• Stimulated rapid growth, fueling revenue of $80K weekly by closing 14 lucrative contract deals in <1 year including 2game-changing exclusive client accounts that generated $1.2M and $725K each• Offset a major inherited $1.7M loss in revenue from a key client and turned a profit in <1 year• Raised the company profile, raising Google rating reviews from 3.1 to 4.0 in <1 year• Steered compliance efforts, producing and maintaining documentation on employment issues• Sourced, identified, and targeted new prospects to generate sales volume including cold-calling• Reduced the level of clients’ workers' comp claims through root cause analysis, training, and proper documentation• Championed world-class customer service, resolving 99.9% of client needs in <24 hours• Played a pivotal role in delivering effective HR support to produce an engaged workforce, supporting people strategies, responding to HR issues, and executing talent acquisition activities• Primed the talent pipeline, outperforming the goal of 50 associates by 20% and converting 35%+ of leads to employees• Established a culture of accountability, overseeing 150 total employees to boost team productivity• Sourced, recruited, interviewed, placed, and onboarded associates including GMPs and light industrial arena workers• Analyzed HR metrics to identify continuous improvement/business opportunities Show less

• Drove B2B growth by delivering effective sales strategy including identifying prospects, leading cold calls,client site visits, and motivating the team •A team player that engaged in helping other branches to encouraged new sales in Modesto, Sacramento, Utah, and Las Vegas• Negotiated lucrative markup rates and terms with prospects to ensure a 40-50% closing rate on service agreements• Demonstrated effective interpersonal and communication skills, effectively resolving… Show more • Drove B2B growth by delivering effective sales strategy including identifying prospects, leading cold calls,client site visits, and motivating the team •A team player that engaged in helping other branches to encouraged new sales in Modesto, Sacramento, Utah, and Las Vegas• Negotiated lucrative markup rates and terms with prospects to ensure a 40-50% closing rate on service agreements• Demonstrated effective interpersonal and communication skills, effectively resolving conflicts and updating internal teams on client accounts and transition efforts Show less

• Governed a $3.2M annual revenue operation with 600+ daily guests, owning responsibility for marketing, inventory, P&L, budget admin, cost controls, customer service, shipping/receiving, staff, and food quality• Inherited and transformed an underperforming business unit, rising to the top 10% nationally• Overhauled 8 underperforming stores as area operations manager by leveraging strong problem-solving skills and coaching and retraining management teams and staff; led 12 stores as area… Show more • Governed a $3.2M annual revenue operation with 600+ daily guests, owning responsibility for marketing, inventory, P&L, budget admin, cost controls, customer service, shipping/receiving, staff, and food quality• Inherited and transformed an underperforming business unit, rising to the top 10% nationally• Overhauled 8 underperforming stores as area operations manager by leveraging strong problem-solving skills and coaching and retraining management teams and staff; led 12 stores as area operations management• Tripled profits from $20K to $60K weekly and reduced food expenses by 5% across underperforming stores• Emphasized employee growth, promoting 200+ employees to rising positions, including 5 general managers in <3 months • Earned a reputation as a top-performing general manager as the first GM in company history to garner 10 consecutive 100% OSA shopper reports and 4 consecutive 100% food audits• Presided over a 28-member home team, overseeing recruitment, training, HR, and performance • Selected as a designated mentor for 400+ employees, including GMs, trainers, and Assist. GMs • Led a high-impact intensive 8-10 week Panda Express University training for new managers with a 90% pass rate• Evaluated team performance against KPIs and strategic objectives to ensure attainment of aggressive business goals • Convened and led motivational regional manager meetings• Earned the “Top People Developer” award and “Super High Achiever” award 13x by excelling in sales, people development, and guest services and ranking top 10% among 20K employees• Opened 2 store locations that generated $1M-$3.5M in annual profitability • Executed training plans to decrease excess operational costs from 30% to 5% in 30 days• Set a standard for excellence as the sole employee to earn the “Super High Achiever” award 13x and 7 years consecutively• Elevated the company brand by strengthening customer relationships, lowering turnover, and lifting internal regional promotion rates by 85% Show less