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@aclu.org
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1 phone found area 347
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Carson Harder-Hyde is listed as Senior Technical Support Specialist (Tier 3) at murmuration, a with 36 employees, based in Vergennes, Vermont, United States. AeroLeads shows a work email signal at aclu.org, phone signal with area code 347, and a matched LinkedIn profile for Carson Harder-Hyde.
Carson Harder-Hyde previously worked as Technical Support Specialist (Tier 2) at Murmuration and Support Specialist (Tier 3) at Bridge Immigration. Carson Harder-Hyde holds Full Stack Web Development Immersive, Web Development from General Assembly.
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AeroLeads found 1 current-domain work email signal for Carson Harder-Hyde. Compare company email patterns before reaching out.
Nonprofits | Startups | Technical Support | Digital Production
Listed skills include Jquery, Javascript, Ruby, Heroku, and 20 others.
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A career timeline built from the work history available for this profile.
•Improved team ticket response and resolution times while ticket volume doubled and agent numbers were reduced by half via macros, automation, and process improvements.•Developed support to engineering escalation process, multi-product support ticket categorization system, and internal training materials for new customer product.
•Completed onboarding within 30 days and cleared existing ticket backlog within 6 months of starting role.
• Developed and deployed support processes and automations that helped reduce overall SLA breaches by 10% and eliminated breaches associated with first response time.• Troubleshooting customer issues on platform and with third party APIs using logs, Postman, and Rails console.• Refining and automating common tasks including reporting and Zendesk administration.• Creating monthly SLA reports for internal and external stakeholders and creating adhoc reports and analysis for executive and sales teams.
New York, New York, United States
• Leading the production, design, and asset creation for a series of 20+ longform pieces commemorating the ACLU’s 100th anniversary.• Creating and maintaining technical and process documentation for digital and content producers, legal researchers and assistants, and affiliate offices.• Onboarding, managing, and mentoring associate digital producers and interns.• Defining and measuring KPIs for digital content and ad hoc reporting and analysis.
New York, New York, United States
• Developed and refined project management processes increasing the output and efficiency of the digital production team using 33% less staff.• Supported designers (graphic/video) and developers (HTML/CSS) with editing.• Updated department pages and blogs using CMS tools and provided training and trouble-shooting assistance to national and affiliate staff.
New York, New York, United States
• Developed and executed plans to streamline e-commerce and event operations, drive user-focused redesign, and cut fulfillment costs by half.• Utilized stakeholder recommendations, customer data, and market research to develop new physical retail products, marketing materials, and site updates.• Planned and managed pop-up stores from scoping through execution including inventory planning, staff management, merchandising, and sales.
Other employees you can reach at murmuration.org. View company contacts for 36 employees →
May M.
Colleague at MurmurationBrooklyn, New York, United States
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HS
Harry Stephens
Colleague at MurmurationUnited States
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MP
Mckenzie Parkins
Colleague at MurmurationAtlanta Metropolitan Area, United States
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Gavin Goodall
Colleague at MurmurationDenver, Colorado, United States
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JS
Jay Sherman
Colleague at MurmurationUnited States
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EW
Erika Weisz
Colleague at MurmurationSomerville, Massachusetts, United States
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FM
Francisco Martinez
Colleague at MurmurationBuford, Georgia, United States
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PW
Philip Wewiora
Colleague at MurmurationNew York, United States
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CR
Christopher Rutledge
Colleague at MurmurationNew York City Metropolitan Area, United States
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LH
Leigh Hall
Colleague at MurmurationNewport News, Virginia, United States
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Quick answers generated from the profile data available on this page.
Carson Harder-Hyde works for murmuration.
Carson Harder-Hyde is listed as Senior Technical Support Specialist (Tier 3) at murmuration.
AeroLeads has found 1 work email signal at @aclu.org for Carson Harder-Hyde at murmuration.
AeroLeads has found 1 phone signal(s) with area code 347 for Carson Harder-Hyde at murmuration.
Carson Harder-Hyde is based in Vergennes, Vermont, United States while working with murmuration.
Carson Harder-Hyde has worked for Murmuration, Bridge Immigration, Roostify, and Aclu.
Carson Harder-Hyde's colleagues at murmuration include May M., Harry Stephens, Mckenzie Parkins, Gavin Goodall, and Jay Sherman.
You can use AeroLeads to view verified contact signals for Carson Harder-Hyde at murmuration, including work email, phone, and LinkedIn data when available.
Carson Harder-Hyde holds Full Stack Web Development Immersive, Web Development from General Assembly.
Carson Harder-Hyde is listed with skills including Jquery, Javascript, Ruby, Heroku, Git, Customer Service, Sales, and Social Media.
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