Christopher Rutledge Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

- Currently building out Smarsh's Enterprise API Platform team- Previously led two globally distributed, high functioning teams responsible for platform services, achievinghigher productivity, code quality, and ownership through instilling engineering best practices, CI/CD, Terraform automation, and monitoring & alerting via DataDog/OpsGenie.- Directs teams throughout the Software Development Life Cycle (SDLC) using Agile/Scrummethodologies, consistently achieving on-time delivery of exceptionally high-performing software.- Collaborates closely with Product Management team to elevate existing products and spearheadthe development of innovative offerings, adeptly managing stakeholder expectations andconsistently delivering on-time results.

Greater New York City Area

- Subject Matter Authority and Mentor: Guided pivotal product designs, enhancements, and thetransformation of a monolithic system into microservices as an authoritative mentor. - Strategic Collaboration with Product Team: Collaborating seamlessly with the Product Team toshape new product offerings, craft compelling stories, define technical requirements, andefficiently manage Agile/Scrum sprints. - Crawler Efficiency Enhancement: Achieved an 80% improvement in crawler efficiency, slashingcustomer on-boarding time to just 24 hours while maintaining 80% margin and ensuring 99.99%uptime. - Significant Revenue Growth: Instrumental in propelling product revenue from $700K to $8M ARR. - Drove Cross-Organizational Initiatives: Spearheading impactful initiatives that span across theorganization by forging strong partnerships with key stakeholders.

New York City, Ny

- Progressed through various support roles to supervise the Tier-2 support team.- Effectively lead and manage a team of technical support professionals, providing guidance,mentoring, and performance evaluations to ensure high-quality customer service and issueresolution.- Point of escalation handling for complex customer issues, worked closely with team members toresolve issues promptly and to the customer's satisfaction.

Effectively led and mentored a dedicated team of 30 service technicians, fostering an environmentof growth and professional development that resulted in both remarkable team expansion andexceptional employee retention rates through strategic leadership and engagement.

Masters, Information Systems

B.S., Computer Science