Carter Frank Email & Phone Number

Washington, District Of Columbia, United States

Learning the ropes for now, but we'll find out, won't we!

Washington D.C. Metro Area

Managed a team of up to 5 direct reports, collectively responsible for analyzing and providing insight into the performance of the firm’s commercial departments (sales, marketing, and account management).Served as a trusted advisor to the firm’s CEO and management team on commercial strategy & operations.Created analytics infrastructure that streamlined reporting and dramatically increased team capabilities. Included implementation of SQL (2014) & Tableau (2017), on-going CRM customization, and Server & DB management. Developed market segmentation that supported an 8% year-over-year increase in sales conversion for EAB's enrollment services division.Established key performance indicators for Royall & Company, an $850M acquisition, and supplied senior leadership with business intelligence necessary to secure 12.6% year-over-year contract value growth. Assisted with the separation of EAB from The Advisory Board Company by providing in-depth performance analytics throughout the acquisition process and preparing presentations for board meetings post-acquisition.

Washington D.C. Metro Area

Washington D.C. Metro Area

Designed and implemented changes to the structure of the company’s Salesforce.com platform in order to increase user adoption and accommodate organizational complexity and interdepartmental collaboration.Collected and summarized data from Salesforce.com for use in custom analytics projects aimed at advancing key sales and contract renewal performance metrics.Trained 20-30 new employees per quarter to use Salesforce.com for reporting and process management. Re-designed the training curriculum to provide a more immersive and tailored experience.

Washington D.C. Metro Area

Cultivated new business opportunities by building relationships with hospitals that had limited or poor experiences with Advisory Board products.Identified major concerns facing nursing, human resources and philanthropy executives in healthcare in order to demonstrate the value of membership.

Planned and prepared CG/LA’s North American Strategic Infrastructure Leadership SummitRecruited prospective attendees and sponsors by providing them with information on infrastructure projects relevant to their respective fieldsCoordinated meetings between project owners, investors, political officials and summit participants in order to advance key projects