Executive Customer Relations
Current// Responsible for handling corporate escalations*Role functions are not fixed
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Carter Blackburn is listed as Operations Support at Comcast, a with 75807 employees, based in Jacksonville, Florida, United States. AeroLeads shows a matched LinkedIn profile for Carter Blackburn.
Carter Blackburn previously worked as Executive Customer Relations at Comcast and Real Time Escalations at Comcast.
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Carter Blackburn is a Operations Support at Comcast.
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Jacksonville, Florida, United States
// Responsible for handling corporate escalations*Role functions are not fixed
Jacksonville, Florida, United States
// Back-end support role assisting frontline agents with a variety of business needs*Dynamic support role, function fluid depending on business needs*All functions included identifying process and operational gaps to report to national HQ-Assisted with resolution of various typical and atypical billing escalations-Assisted with coordination and scheduling of maintenance/construction orders placed by field technicians-Operational support for frontline agents during natural disasters-Handled support requests from frontline agents or customers regarding escalated concerns
Jacksonville, Florida, United States
// Back-end support role assisting frontline agents with a variety of business needs*Dynamic support role, function fluid depending on business needs*All functions included identifying process and operational gaps to report to national HQ-Assisted with resolution of various typical and atypical billing escalations-Assisted with coordination and scheduling of maintenance/construction orders placed by field technicians-Operational support for frontline agents during natural disasters-Handled support requests from frontline agents or customers regarding escalated concerns
Jacksonville, Florida, United States
// Handled all account related issues for customers residing in communities with a Bulk contact (I.E. residential communities where the HOA provides for Xfinity service as part of their community fees)-Assisted with all billing concerns-Assisted with all technical concerns-Assisted with all account management concerns
Jacksonville, Florida, United States
// Handled all account related issues for customers residing in communities with a Bulk contact (I.E. residential communities where the HOA provides for Xfinity service as part of their community fees)-Assisted with all billing concerns-Assisted with all technical concerns-Assisted with all account management concerns
Jacksonville, Florida, United States
// Provided operational support as an intermediary between department management and agents-Assisted agents with all functions, including company policies, relevant regulatory concerns, and tools/asset usage-Resolution of escalated calls where customers have requested a supervisor or other member of leadership-Identify operational gaps and compile reports of other areas to improve efficiency-Assist workforce onboarding with new hire transition out of nesting into assigned role
Jacksonville, Florida, United States
// Handled accounts whose installs had been placed on hold due to field infrastructural issues for AT&T DDAC-Confirmed relevant Construction & Maintenance records to verify account was ready for reschedule-Coordinate resolution of outstanding or conflicting records, communicate status to customers-Outbound customer contact for rescheduling-Resolution of any account related issues after install
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Michelle Weber
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Jessica Viera
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Colleague at ComcastGreater Philadelphia, United States
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Jamal Khan
Colleague at ComcastMiami-Fort Lauderdale Area, United States
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Carter Blackburn works for Comcast.
Carter Blackburn is listed as Operations Support at Comcast.
Carter Blackburn is based in Jacksonville, Florida, United States while working with Comcast.
Carter Blackburn has worked for Comcast and Convergys.
Carter Blackburn's colleagues at Comcast include Keith Williams, Michael Hall, Malinda Clay, Michelle Weber, and Jessica Viera.
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