Michael Hall Email & Phone Number

Under limited supervision, I demonstrate the ability to install, configure and maintain network operation systems, architecture and infrastructure. Configure and optimize network devices, hubs, switches, routers, firewalls, and monitor network performance. Perform network diagnostics and install network software fixes and upgrades. Install, configure, and maintain small to medium sized VOIP based telephony equipment. Maintain advanced knowledge and skills to install residential high speed internet, home theater, and telephony products. Consistently perform to higher than average standards as a team lead, resolving escalations and corporate complaints while providing quality service quickly and efficiently.

Network Infrastructure, System Security, Windows Server 2003, Computer Forensics, TCP/IP, WAN, LAN, Wireless, and C++. Technical knowledge to install, configure, and maintain hubs, switches, routers, firewalls, Docsis 3.0 modems, telecommunications equipment (including Embedded Multimedia Terminal Adapters) and their operating software. Proficiency in Co-ax and twisted pair wiring.

As a customer account executive I was responsible for performing a variety of customer service functions such as billing, repair, and sales duties. Interact professionally with customers and non-customers via telephone who are seeking information about Comcast rendered services. Responsible for a full range of knowledge regarding cable television products and integral workings of cable and for providing accurate information concerning cable services, programs and pricing. Possess a sales oriented mindset, exceptional soft telephone skills, and a keen ability to understand broadband technology.

Supervise a staff of approximately seven people. Hire individuals qualified to operate front of house services such as bartenders, waitpersons, and hostesses. Provide necessary training to all employees during their hiring process. Staff banquet functions as well as general scheduling for the front of house staff. Maintain communication between the kitchen, management, and front of house staff. Monitor and adjust cost analysis for food and beverages provided in the Charles House Bar and Grill. Place weekly orders to vendors for product as well as coordinate delivery and payment for vendor services.

Bachelor'S Degree, Business Administration And Management, General

Bachelors, Science