Heitor Carvalho Email & Phone Number

As the Commercial Supervisor at Agência WAG, I led transformative initiatives to enhance operational efficiency and elevate client satisfaction.- Process Optimization: Spearheaded the creation and optimization of the commercial department's workflow, resulting in a substantial increase in operational efficiency.- Strategic Business Development: Executed proactive market research to identify and negotiate new advertising opportunities with influencers and portals, expanding the agency's reach.- Methodology and KPIs: Implemented GPCT Methodology to optimize commercial strategies at Agência WAG, ensuring clear goal-setting and strategic planning. Conducted comprehensive KPI analysis for brands and influencers, leveraging data-driven insights to maximize ROI and align campaigns with client objectives.- Key Relationship Management: Cultivated robust relationships with renowned brands such as Logitech G, Nvidia, Monster Energy Drink, DT3, Riot Games, among others.- Product Innovation: Introduced and launched innovative products focusing on tailored content, meeting the unique needs of clients and enhancing the agency's service offerings.- Contractual Success: Successfully negotiated and closed over 40 annual contracts, contributing to a remarkable 55% of the company's total revenue.- Account Management: Oversaw 85% of key accounts, showcasing effective client relationship management skills and ensuring client satisfaction.- Client Retention: Achieved an impressive 80% retention rate, securing renewals and fostering long-term partnerships with clients.This experience has honed my strategic mindset and relationship-building prowess.

Juiz De Fora

- Adaptive Lesson Planning: Develop and implement customized lesson plans tailored to meet the specific needs of each student group, ensuring effective learning outcomes.- Engagement-Focused Teaching: Prioritize creating an engaging and dynamic learning environment, fostering active participation and enthusiasm among students.- Continuous Assessment: Implement a robust system of ongoing assessment to track and measure student progress, ensuring a comprehensive understanding of their proficiency levels.

Juiz De Fora, Minas Gerais, Brasil

- Sector Restructuring: Spearheaded a comprehensive restructuring of the events department, prioritizing the re-engagement of existing clients and the acquisition of new clientele.- Process Optimization: Implemented a new procedural workflow system, revolutionizing operations across the commercial and administrative domains for heightened efficiency.- Customer-Centric Approach: Placed a strong emphasis on delivering exceptional customer service, driving product sales, and conducting thorough post-sales analysis to ensure ongoing client satisfaction.

Juiz De Fora E Região, Brasil

- Customer Engagement: Provided personalized customer service, addressing inquiries, and ensuring a seamless experience for clients interested in hosting events.- End-to-End Sales Cycle Management: Facilitated the entire sales cycle, from pitching services and negotiating contracts to overseeing the event's execution and post-sales follow-up.- Tailored Event Programming: Designed and executed customized event programs catering to the unique preferences and objectives of both corporate and social clients.

Juiz De Fora E Região, Brasil

- Customer Interaction: Ensured top-notch customer service, managing inquiries, and providing information to prospective clients.- Budgeting and Proposal Development: Created detailed event budgets and proposals, tailoring offerings to meet the unique requirements of each client.- Event Acquisition: Successfully attracted and secured diverse events, showcasing the hotel's versatility as an event venue.- Execution and Closure: Orchestrated events from start to finish, overseeing execution, managing logistics, and handling post-event procedures, including invoicing and the issuance of invoices.- Team Support: Provided crucial support and guidance to the setup and operations team during events, ensuring smooth coordination.

Juiz De Fora, Minas Gerais, Brazil

Engaged actively as a volunteer with AIESEC, focusing on event coordination and partnership management.- Logistical Expertise: Took charge of the logistics for the organization's flagship event, the selective process, ensuring its smooth execution.- International Collaboration: Effectively managed a roundtable event featuring foreign trainees, held at Colégio Granbery, Juiz de Fora.My time at AIESEC allowed me to contribute to impactful events, fostering international connections and refining my organizational and logistical skills.

Graduação, Administração

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