Cary L. Email & Phone Number

Dublin, California, United States

Dublin, California

● Provided desktop support to staff. ● Administer O365 Exchange & Admin Center.● Create and manage group policies.● Create and manage imaging server to deploy newly bought PC’s● Setup Single-Sign On in MS Azure.● Create and manage Laserfiche users/server.● Create and manage print servers.● Activate and deactivate employee cards on the Symmetry badging system.● RMA Dell computers through Dell Tech Direct.● Push out updates to servers/workstations through WSUS.● Create new user accounts and email through Exchange Admin Center & Active Directory.● Speak with vendors to resolve issues on their product.● Create and manage Sophos Central Admin policies.● Suggest software/hardware/services to improve cost efficiency for the IT department.

● Provide desktop support to staff in classrooms and main county office.● Setup, deploy and manage iPads (Meraki & Mosyle Mobile Management).● Troubleshoot Aruba Wireless Access Point and client issues.● Setup, configure Cisco VPN routers and switches.● New computer deployment through MDT and SCCM.● Port connectivity testing and re-termination.● Research new technologies to pilot in classrooms.● Resolving internet outages with ISP and District network staff.● Experience with WDS, MDT, SCCM, Active Directory, Print Server, Group Policy.● Google Apps for Education - administration.● Trained newly hired team members.

Livermore, Ca

● Responsible for managing active directory users and DNS records.● Managed mailboxes and public folders for all users through Microsoft Exchange.● Handled and resolved help desk requests for users in office as well as off-site and mobile users.● Deployed business critical software such as Symantec Endpoint to servers and workstations.● Imaged and deployed workstations and laptops for new users located across the country.● Responsible for overseeing server backup process every week and ensuring data is backed upsecurely.● Helped design a help desk queue and knowledge base driven by SharePoint 2007.● Created internal site to host and track requests with performance indicators such as percentagecomplete and trending.● Maintained and assigned tasks with automated emails as needed to resolve requests in a timelymanner.● Created a hosted page to make common issues and solutions available for users to self-resolve issues,trouble ticket system.● Setup surveillance camera for new and old offices along with network connection.● Setup new offices with LifeSize video conferencing hardware and software.● Setup conference rooms with dual TV setup along with multimedia system.

Hayward, Ca

● Responsible for maintaining sales floor with up to date products, price changes and signage.● Gained ability to complete tasks at hand and handle customer service relations in a timely manner.● Interacted directly with customers to provide service and support.

Associate Of Arts - Aa, Computer Applications, Applied Technology

Education record

Education record