Casey Bauer Email & Phone Number

• Primary stakeholder in the Marketplace Operations' team achievement of loss-prevention, totaling ~$1M in Azure in 2H23
• Participant in the Vendor Reconciliation project with a $9M+ annualized value in recovered revenue

• Strategized and launched this new subset of Service Desk designed to analyze complex IaaS billing scenarios
• SME for Azure abuse cases, guiding partners and other internal departments on remediation, billing impact, and best security practices
• Internal stakeholder for the implementation and support of Microsoft’s new Self-Service Reservation model
• Recognized as Service Desk Admin of the Year for 2022

• Presented best billing practices at Pax8's Azure Bootcamp three times in a row, both virtually and in person
• Was recognized for the second time for most Props given by colleagues

• Played a key role in a company-wide migration, providing quality customer service in tickets, phone calls, and screenshares
• Maintained a 99% solve rate for over 400 cases in first three months with the company
• Became a trusted co-pilot to help onboard new-hires and streamline onboarding processes
• Was recognized in Q1 of 2021 for most Props given by colleagues

Greater New York City Area

Taught middle school students how to read music and play marching percussion instruments. During the pandemic, I was also responsible for creating educational videos, maintaining lesson plans and student engagement in virtual classes online

• Created & managed registration forms, documents, budgets, event scheduling, and communications between venues, athletes, and delegates.
• Designed, wrote, and edited all marketing materials with an emphasis on clarity for international audiences
• Thoughtfully navigated the event's postponement, including COVID relief opportunities, budget adjustments and refunds, and communications to all participants and partners

• Wrote, edited, and distributed marketing materials, generating the highest number ever of participants and spectators to the Wheel Gymnastics World Championships in 2016
• Restructured and standardized systems while providing administrative assistance directly to the Director of Operations and USAWG board members

Greater New York City Area

Performing member for various events, venues, and clients including NBC, Samsung, the New York Giants and Jets NFL drumlines and the New York Knicks and Liberty basketball teams.

Brooklyn, New York, United States

• Headed all content creation, social media, and digital marketing strategies, produced on-brand copy, and coordinated collaborations, including a feature in The New York Times’ series “Endangered Spaces”
• Recorded and archived sensitive legal documents and organized developmental committees and campaigns.

Brooklyn

Executed the onboarding, schedules, communications, and day-to-day delegation of 30 workstudies across two locations, emphasizing customer service, risk management, programs promotion, and event coordination