Casey Baum Email and Phone Number

Provide subject matter expertise to assist in building out integrations that meet both client need and carrier requirements. Advise on objectives such as carrier specifications and client design to integrate data between 3rd party carrier systems and ADP WorkForce Now Platform.• Hand selected to move into a consultative role over several special and complex assignments, including large and widely known clients.• Work In Partnership with an implementation team and consult in subject matter including technical configuration, system integration, and new client profile development. • Serve as liaison between clients, carriers, and internal partners to direct project milestones and assign project activities as it pertains to carrier requirements and system compliance.• Breakdown and identify specifications for build out of EDI integrations to provide implementation guidance for all teams and clients.• Deliver on project leadership for carrier integration implementation at over 200% capacity and maintaining a monthly productivity average of 180% and 100% QA score.

Liaison between clients, 3rd party carrier platforms, \ and internal ADP teams to help provide guidance towards business needs and analyze systems and interface specifications to build integrations between third party carrier systems and ADP.• Partner with clients to understand their business and related needs as well as collaborate with ADP associates of the client project team to set expectation and provide clear and proactive communication throughout implementation.• Develop both Standard EDI and Proprietary integrations between ADP and third-party carriers through analysis, coding, testing, and initial production phases.• Responsible for a multitude of clients, including being hand selected to project manage high-profile national clients with thousands of employees, and hand selected for several complex special projects.• Senior level associate who was promoted twice in three years, as well as a subject matter expert available to assist associates and clients across the project team.• Consistently exceed expectations, with a productivity of 187% and QA of 100% for FY20, and a productivity of 174% and QA of 98% in FY18.

Professionally skilled in troubleshooting, analyzing, and resolving complex technical problems by utilizing advanced measures to develop strategies and plans to meet customer needs.• Provides both large and small corporations with efficient support from initiation to completion by delivering root cause analysis and escalating the customer’s issue to resolution. • Partners with vendors and fix agencies across multiple organizations to devise strategies, suggest innovative solutions, and coordinate development enhancements to meet customer expectations.• Coordinates with the customer to confirm status of equipment and performs user validation of results after testing completes.• Actively work with customers to repair long duration or chronic issues and perform an escalation management role to provide meaningful statuses toward resolution.• Responsible for end-to-end management of the business customer’s technical issues from notification of the concern to authorization the problem is resolved.

Organized, maintained, and supported the implementation of wireline products and upgrades for general business customers and large corporations. • Created and tracked every order from inception to billing to ensure flawless implementation and on-time delivery.• Managed project statuses, timelines, and correspondence with vendors to meet internal customer anticipations.• Assisted in assessing, testing, and authenticating new processes and products while actively participating in the development and improvement in wireline implementation.• Developed training material to train staff on new products and processes while providing implementation support via conference calls, emails, and facilitating weekly meetings to manage process flows for internal team.• Created documentation such as quality audit forms and technical aides to assist in coordinating timely service implementation among teams and properly set customer expectations.

Provided general legal administration and executive support to the legal team while investigating facts, researching materials related to cases and keeping professional contact with over 150 clients.• Assisted in project management and preparation of legal documentation.• Coordinated outside attorney services such as retrieval of medical and legal records and management of exhibits and legal documentation for court.• Communicated to clients and other parties to respond to inquiries, schedule meetings, or investigate matters pertaining to specific case material.• Reviewed and analyzed large amounts of information regarding caseload as well as documented evidence for specific cases.• Performed research that actively pertained to precedents and other information pertinent to a specific case.