Casey D. Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

I currently lead a cross-functional squad of Business and Functional Analysts, Developers, Content Consultants, Designers, Marketing SMEs, Functional Testers. I am adept at Agile delivery, with a robust understanding of the software development lifecycle, along with being a Certified Scrum Product Owner via Scrum Alliance. My purpose in this ‘Head of’ role.

Perth, Western Australia, Australia

• My promotion to Head of Experience Design was the opportunity to bring Service Design capability closer to digital design and delivery within HBF’s Transformation Programme. I was accountable for the planning, managing.
• Developed and led a multidisciplinary team of 16+ specialists, including service designers, UX researchers, UX… Show more My promotion to Head of Experience Design was the opportunity to bring Service Design capability.
• Developed and led a multidisciplinary team of 16+ specialists, including service designers, UX researchers, UX and UI designers, and content consultants
• Delivered strategic digital transformation initiatives to improve service design, operational efficiency, and customer experience, including Service Blueprints, Customer Journey Maps, Heuristic Reviews.
• Managed divisional budgets, resource allocation, and stakeholder engagement strategies to meet organisational goals.
• Drove innovation through the integration of new digital tools and processes across multiple business units.

Perth, Western Australia, Australia

• I joined HBF’s Transformation Programme with the remit to accelerate and leverage the significant investment in new technology assets to unlock customer and business value. Established the practice of Service Design at.
• Led the discovery and co-design of service innovation projects to address member and business challenges.
• Delivered end-to-end research and design solutions for healthcare journeys, leveraging data analytics and stakeholder insights.
• Designed a member-centric digital roadmap for helping members who are experiencing a significant health event, endorsed by executive sponsors and currently in rollout. Show less

Sydney, Australia

Established the practice of service design and research at fintech Volt Bank with responsibility for end-to-end planning, facilitation, synthesis, and delivery of experience design artefacts and insights. I worked within a design team of ~12 people to provide actionable recommendations that would support product designers to create and build more effective.

Sydney, Australia

Expiriti UX is a user research and strategy consultancy based in Sydney. My role at Expiriti focused primarily on user research, usability testing, information architecture reviews, high-level content audits, competitor analysis, customer journey mapping, along with creating wireframes and high-fidelity prototypes. I had the pleasure of working across.

Bondi Junction

I worked closely with Lumi’s Founder and CEO to launch this fintech startup. My focus was content, experience design, research & insights. My role at Lumi was a pivotal moment in my career and inspired me to explore strategic design as a profession and to embark on my Master of Interaction Design at the University of Technology, Sydney.Key highlight of.

Surry Hills, Sydney

I spent 2+ years tackling content design, copywriting and UX writing for small businesses, household brands and creative agencies. Tasks varied depending on project scope, with the main focuses being delivery of content for mobile apps, websites, email campaigns, press releases, SEO, and social.

Master'S Degree, Interaction Design, Gpa 6.92, Wam 88.67

This course is committed to producing graduates who have a deep understanding of human-centred approaches to designing digital.

Bachelor Of Commerce (B.Com.), Management & Marketing