Casey Frank Email & Phone Number

Reflect the core values of the franchise • Develop and manage the annual franchise Human Resources operational plan and budget• Achieve the annual operational plan’s revenues, gross, profit, profitability, and other operational goals by the stated milestones• Provide leadership and management of the HR department; focusing on operational efficiency and Key Player performance related to recruitment and engagement • Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals • Focus on Key Player engagement strategies to ensure their retention and satisfaction • Complete a regularly schedule audit of HR processes to ensure compliance with all governing bodies; including the Franchise Standards and any State specific requirements • Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, caregivers, clients, and family members • Adhere to all company policies, procedures, and business ethics codes and ensure that they are implemented and communicated to all employees • Maintain and establish strong relationships with neighboring franchise owners and other performance team members• Lead quarterly accountability meetings with each Key Player in HR; focusing on their growth and development • Supervise all office employees as well as field staff. Responsible for overseeing the interview process, hiring process, and training of all new hires and all existing staff members • Manage employee performances, time and attendance, vacation, sick days, disciplinary actions when needing to complete, and all other duties as required

Specialized in maintaining personnel files• Demonstrated problem solving skills and customer service skills by assisting employees/customers• Maintained and managed departmental staffing needs and schedules• Responds to inquiries in regards to Human Resource policies and procedures. Advises management ofproper resolutions in regards to employee issues• Assist supervisors with salary, vacation, and sick time information• Conduct new hire orientation• Configure employee wages with company’s pay scale• Open and close the spa daily• Promote monthly specials, work with marketing to create a new marketing plan• Create budgets for the spa• Ordering of all spa supplies• Scheduled all vendors to have employees trained on new products

Teach all phases of new hire employee orientation• Demonstrated problem solving skills and customer service skills by assisting clients and families• Maintained and managed daily departmental staffing needs and schedule• Process Workers' Compensation claims for employee's accidents/incidents • Responds to inquiries in regardsto HR policies and procedures. Advises management of proper resolutions in regards to employee issues• Provide information on group benefits such as life, health, dental/vision and disability insurance, retirementplans, vacation/sick leave, and leaves of absence• Prescreen applications, setup appointments for interviews and call to process once chosen• Perform pre-employment background checks, fingerprints, drug/alcohol tests, physicals/TB tests and MVRreports along with all new hire paperwork • Advertise job openings

Maintain monthly employee and client schedules• Hire and staff new employees with clients• Maintained after hours on call services• Demonstrated problem solving skills and customer service skills by assisting clients with staffing issues• Maintained professional relationships with clients as well as employees

Gained knowledge and experience in relationship building and leadership• Worked with directors, senior management and human resources on facility staffing requirements• Maintained and managed daily departmental staffing needs and schedules• Manage new employee orientation and new hire paperwork in compliance with state regulations• Processed and maintained time keeper payroll functions and attendance records

Registered Nursing/Registered Nurse

Did not complete Nursing Degree

Diploma, General Studies