Casey Murphy Email & Phone Number

Marietta, Ga

Spent time doing first-level phone support, Knowledge Management, Network Surveillance and Network Engineering before being promoted to Senior Network Engineer.As a Senior Network Engineer, provide 24/7 support for Energy Services satellite networks running out of NOCs in Marietta, Chicago and Santa Paula, as well as customer hosted hubs. Responsible for all equipment between the RFT and the core routers (cabling, switches, load balancers, routers, servers, VoIP appliances, QoS, satellite hubs, sniffers, OSS/BSS integration, data mining, et al.) for multiple satellite platforms. Perform off-hours Maintenance Windows to minimize satellite downtime. Travel to other NOCs to assist as needed on projects. Provide last level of support for complicated VSAT and network issues. Design, document, and test VSAT networks as necessary for large deployments.

Greater Nashville Area, Tn

Worked for Workplace as a personal IT department to several small to medium size businesses. This allowed me to spend more time in the field doing the support work, and less time managing business issues. Supported server and client issues, from custom databases (Access, SQL), to Exchange/Outlook, and other common Windows applications. Oversaw a small team of techs and assisted Sales staff as needed with proposals for new customers.

Greater Nashville Area, Tn

Worked as full-time employee for Columbia/HCA in the Customer Service department. Personally responsible for providing complete PC support to the 100-employee department, administering Windows NT 3.5.1 servers and user accounts. Assisted in setup of new NT 4.0 servers and designed the Customer Service's Intranet website.

Greater Nashville Area, Tn

Worked as a contractor for Columbia/HCA. Worked on a large support team to provide total support, phone and in person, to all PC's campus-wide. Troubleshooting included Windows 95/3.1, Novell, PC peripherals, TCP/IP, and application errors. Setup new workstations (desktops and laptops), new hardware, network printers, and new software. Supported all common Windows applications, MS Outlook, MS Office, Netscape, Telnet/FTP, and specialized hospital applications such as Meditech.

Marietta, Ga

Administered Novell LAN within a regional corporate office, providing phone support to other offices nationwide. Scanned, performed OCR, and inserted resumes into specialized database for recruiting, Setup company's first internet account and e-mail. Designed, implemented, and maintained website for all corporate offices. Used Internet to obtain new sources of resumes for the recruiting database. Personally responsible for doubling the number of professional engineers in the company's database. Traveled to other corporate offices to setup workstations and train customers in their use.

Greater Nashville Area, Tn

Responsible for maintaining computer and printer equipment on a Novell network. Assisted students with common Windows applications, VAX/VMS e-mail system, Internet browsers, and educational software.