Casey Sutton Email & Phone Number

- Evaluating and monitoring VIP players to ensure maximum life time value.- Reporting on and monitoring revenue value by segment for VIPs.- Owning responsibility for Revenue and engagement metrics for VIP players.- Regularly communicating with Product Managers on feature details for Zynga Slots Org. - Achieving a high quality of player satisfaction generated from VIP feedback reports.- Managing gifting budgets for VIP players dependent on level and spend.- Delivering insights from data gathered and relay to team and studio(s) - Resolving technical issues for VIP players utilizing internal tech teams.- Devising and conducting VIP player surveys as well as delivering insights on results to studio.- Setting up gift vendors with NaturalMotion internal departments.- Dealing with external companies to secure venues, events and trips for VIP players.- Coordinating and initiating reactivation campaigns to achieve reactivation goals.- Create strategy, implementation of campaigns to Studios in Austin and San Francisco- Representing NaturalMotion to our VIPs at face to face events.

Identified leads by organizing and managing 3,000+ potential clients through Salesforce.comFarmed communities of local businesses to increase platform and pilot participationBuilt and sustained new company relationships with potential clients and key decision makersSecured daily consultative pitch meetings with decision makers via phone and email Educated key decision makers on the social media platform’s advertising program Drove the entire sales cycle to completion with new clients through Salesforce.com Worked directly with account managers and marketing teams to implement ad deliveryPersonally negotiated transition of pre-existing clients from Impressions-based advertising to performance-based, cost-per-click programs

Chicago

-Personally working with all customers, clients and guests to maintain long lasting client-company relationships-Ensuring the security and complete confidentiality of multiple databases of client and customer information-Actively addressing customer service issues and complaints to ensure the highest degree of customer satisfaction-Implementing on-the-job training with staff according to company standards to ensure superlative customer service -Planning and adjusting staff schedules and daily assignment sheets based on skill level and availability of staff-Directing, delegating and executing corporate tasks and policies according to strict company standards -Guaranteeing the maintenance of product quality; ensuring proper preparation of food, beverages and retail according to food handling regulations and company safety procedures-Monitoring use-by dates, utilizing waste logs and preparation sheets to optimize retail stock levels, ensuring freshness of all products, consistently reducing waste and product loss-Organizing and conducting monthly inventory; ensuring accurate stock ordering, personally receiving and distributing weekly shipments of food and retail items in accordance with product manifest-Supervising the maintenance and upkeep of all facility conditions, troubleshooting equipment and personally calling for maintenance and repair-Reconciling daily register tills and making daily bank deposits -Directing up-selling techniques to increase the average ticket while maintaining product presentation standards-Improving and implementing internal and external shrink procedures to ensure the protection of company assets

Washington D.C. Metro Area

-Personally handled all customer service issues and complaints -Reconciled the daily sales register with cash and credit payments received -Managed bank deposits and cash withdrawals for customer change as needed-Collaborated with store manager by directing daily operations of scoop shop

-Assigned and distributed housing assignments and hard keys-Personally worked with all housing guests to ensure the highest degree of customer satisfaction -Responsible for the security of multiple databases of guest information-Encoded electronic cards for guest housing using multiple brands of access control software

George Mason University, Fairfax, Va

- Coordinated participant recruitment- Coded participant behavior for psychological processes - Entered data into SPSS databases - Served as an experimenter

Bachelor Of Arts, Psychology

Bachelor Of Arts (B.A.), Psychology