Casey Wolfe Email & Phone Number

Sacramento, California, United States

Sacramento, California, United States

• Management of a team of switcher drivers responsible for moving and staging trailers in an industrial trailer yard; responsible for ensuring all trailers are processed in order and verified as completed in multiple electronic systems• Presentation of OSHA-required safety information and documentation• Constant communication via handheld radios on multiple channels; collaboration with other management personnel responsible for managing the conveyor system and overall operation• Employee timecard maintenance• Safety reporting using VEDR system• Responsible for managing internal audit processes, including time-sensitive compliance tests and creation/maintenance of action plans• Oversight of unload operation, ensuring trailers are unloaded, verified and accounted for • Daily safety communication to ensure all employees understand safety concerns of their work areas and how to avoid injury• Daily follow-up with trainers to encourage consistent development of new employees• Providing real-time feedback to help package handlers improve performance and achieve productivity goals• Engagement and recognition of all employees to promote a positive team atmosphere

Hayward, California

Oversight of all training in the Hayward station and other local stations as necessary, encouraging growth and development in both technical/operational and interpersonal contexts:Facilitation of new hire orientation and training classes, hiring 50+ employees per week during peak seasonsTracking/trending new hire training compliance and progressFormal train-the-trainer classes with package handler trainers and managementTraining new administrative staff in basic office functions, as well as cross-training employees to assist with their development goalsOngoing classes with management teams to further development of both technical and interpersonal skills, including specific topics such as: Diversity/Inclusion/Equity, Conflict Management, Difficult Conversations and Deescalation, Effective Feedback, etc.One-on-one mentoring with new operations managersFacilitation of safety committee and employee engagement meetings, as well as training of management personnel to facilitate these meetingsParticipated in Undercover Package Handler Initiative program to better understand the package handler experience at FedEx Ground and adapt training to fit new hire needsMediating conversations between operations managers, administrative staff, and/or package handlers to minimize potential for conflictOverseeing the entire Hayward station's internal audit process, delegating tests to team members and performing second and third reviews of tests completed to ensure accuracy and accountability

Hayward, Ca

Responsible for supporting the P&D and operations teams in the ZHAY station, providing quality service to internal and external customers:- Presented effective strategies of conflict management to BAYA district staff at FY19 Peak Planning meeting- Daily engagement with AOs/BCs regarding day-to-day operations, company metrics, and safety messages- Communication of customer complaints to AOs/BCs; timely follow-up with customers to reach resolutions- Performs quarterly vehicle inspections to ensure ISP vehicles are compliant with DOT standards- Conducts BCSA tests along with P&D team to identify breakdowns in process and opportunities for improvement- Assists training of administrative staff in running/breaking down missing package reports and customer service mail- Daily follow-up with quality assurance staff to uphold proper dock processes - Station MyTime representative; monitors and reports timekeeping issues to management to ensure compliance- AWAD plan submission; coordination of plans for temporary drivers during peak season- Well Being Ambassador: encourages behaviors that promote mental and physical wellness in employees

Primarily responsible for providing support to upper-level management in both daily tasks and long-term goal achievement. Daily/weekly responsibilities include:•Assisting with weekly groups of new hires, setting the foundation for a successful job experience by giving tours, setting up employee profiles and tax information, and providing other basic information about company policies•Extensive research, breakdown, and communication of reports concerning overnight service failures and potential opportunities•Analyzing timecards daily to prevent possible issues with incorrect records or failure to comply with California Wage and Hour laws •Tracking employee attendance and paid time-off to ensure company policies and procedures are upheld•Coordinating with HR to examine policy/procedure changes, updates, and wording; in turn, updating documentation to reflect these changes and communicating this to management in an understandable fashion•Daily/weekly creation of OSHA-required documents regarding safety to ensure audit compliance•Keeping OSHA-required documents in easily accessible and well-organized files for frequent self-audits•Maintenance of bulletin boards with information regarding damage reduction to achieve audit compliance and promote employee recognition for exceptional contribution in this area•Examining and running reports at the end of each pay period to ensure timecard accuracy •Training and development of new managers in completing documentation accurately, reviewing employee timecards, and performing other essential tasks

- Printing pick-up listings, barcodes, and other paperwork to be available to drivers each day for dispatch - Maintenance of driver equipment including scanners, uniforms, delivery records, door tags, etc.- Accurate daily input of delivery records- Answering customer service mail in a timely manner with appropriate and helpful responses- Assisting customers over the phone in a courteous, understanding, and professional manner; following up with customers that require extra assistance- Tracking and locating "missing" packages to ensure that they are delivered in a timely manner- Communicating effectively with high profile shippers to build professional relationships and confirm that their needs are met- Keeping driver, vehicle and delivery files orderly and up-to-date, in compliance with DOT standards- Responding to difficult situations quickly, always making sure that the customer's needs are met

Sacramento, California

Bachelor Of Arts - Ba, Sociocultural Anthropology

Activities and Societies: UC Davis Anthropology Club Mentorships in Undergraduate Research in Agriculture, Letters and Science (MURALS).

Anthropology

Activities and Societies: Phi Theta KappaCoursework: Anthropology, American Sign Language, Deaf Culture/Education, Group Communication.